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Luxe won't update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-24-2021 14:55 - last edited on ‎11-25-2021 04:43 by Fitbit Moderator

‎11-24-2021 14:55 - last edited on ‎11-25-2021 04:43 by Fitbit Moderator

I have been trying to update tracker and it keeps on failing.

 

From the Fitbit app, I am at Account and under luxe, it says update available. I have Alta hr and it shows as "connected". After selecting Luxe and hit update tracker, my Luxe screen shows the fitbit logo and the blue bar to show the progress. However, it keeps on failing after a few minutes. 

 

I have turned the bluetooth off and on. I have restarted the Luxe. It synced but Update Tracker failed. 

 

Any idea what to do?

 

Moderator Edit: Clarified subject

 

Best Answer
2 REPLIES 2

‎11-25-2021 04:45 - edited ‎06-23-2024 05:49

‎11-25-2021 04:45 - edited ‎06-23-2024 05:49

Hi there, @nownow29. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

To solve this issue, please follow the troubleshooting steps provided in this help article Why can't I update my Fitbit device?

Hope that helps. 

Maria | Community Moderator, Fitbit


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Best Answer

‎11-25-2021 17:08

In response to MarreFitbit

‎11-25-2021 17:08

Thank you for your reply.

I tried again. This time my Luxe was touching my iPhone when the update was running. This did it.

 

While my Luxe and iPhone were no more than 3 inches apart when I first ran the update, it failed. I thought it was close enough but was not enough. Crisis averted.

 

Best Answer