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My 50% discount can't be applied to Fitbit Luxe

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‎05-30-2021 08:38 - last edited on ‎05-31-2021 03:58 by Fitbit Moderator

‎05-30-2021 08:38 - last edited on ‎05-31-2021 03:58 by Fitbit Moderator

My 11 month-old Charge 3 is dead - not even a year old. I've been offered 1) a replacement Charge 3; or 2) 50% off of a different tracker. Getting an obsolete Charge 3 would just be stupid, so I looked at what else is available. The Charge 4 is on clearance sale. Gee, I wonder what that means? Paying even half price for that would be stupid too. The coming Luxe looks fantastic.... but my 50% off warranty offer it not good on that device???!!!! Why? What kind of a warranty is that? I just want to say that this really unfair warranty offer on the part of Fitbit.

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎05-30-2021 08:46

‎05-30-2021 08:46

Hi @firebirdclk Fitbit doesn't give discounts on the latest release of their products. In order to use your warranty, you need to decide which option presented to you is the one you want to accept. The Charge 4 is not on clearance, but merely on sale. Sorry you're not happy, but do take advantage of your options and get another Fitbit.

Stepping in the U.S.A. since September 2013. Android 14

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‎05-31-2021 04:08 - edited ‎04-07-2024 06:28

In response to Odyssey13

‎05-31-2021 04:08 - edited ‎04-07-2024 06:28

Hi there, @firebirdclk. Welcome to the Community Forums. We‘re taking into consideration your comments and sentiments with regards to our products and services. Please bear in mind all the information provided by @Odyssey13.

We understand that the outcome of your case with our Support Team is not fulfilling your expectations, but keep in mind that every case is completely different from the others, thanks for taking the time to share your experiences and feedback. For more information about the outcome of your case, please get in touch with our team again or you can also check our warranty policies here for a better understanding of the information you were provided.

We thank you for being a customer and hope that the discount will help keep you in the Fitbit family. 

Maria | Community Moderator, Fitbit


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‎06-03-2021 12:23

‎06-03-2021 12:23

You purchased a Charge 3 which could be reasonably expected to last for a couple of years at least. It failed so one offer is to replace it with a Charge 3, the exact same device you purchased and would still be using if your original  device didn't die.

 

To me, that sounds like a completely reasonable solution to your problem.

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