My Fitbit Luxe stopped working

[Talinacassy]

I woke up this morning to my fit unable to swipe. It’s stuck at the clock face. After restarting for more than 20 times and even “changing the clock face” as suggested in forums I called the customer care. The call took about 50 mins and I’m being told to return it to them. I purchased it from Amazon last year October. I hope it still under warranty. There was absolutely no unusual activity before the dysfunction. It still syncs to my phone and still counts my steps but it’s frozen and battery is draining fast. Like from 100% to 0% in one hour while constantly lighting up like its battery is glitching (before today I only charge the battery once a week). Please advise if this is covered by warranty as I’m very frustrated right now.

Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @Talinacassy, welcome to the community, What's Fitbit's return and warranty policy? - Fitbit Help Center explains your position. You will note it depends on where you are, who you bought it from and when. The when & where seem OK but you need to have bought it from an authorised seller, Amazon is OK but not if it was a third-party seller on Amazon Marketplace (unless they were authorised in their own right) It's a good idea to note these details as the agent will need them if you are to recover under this policy.

I hope this helps.

Cheers

[Talinacassy]

Thank you, I bought it directly from Amazon. It worked out well and I received a replacement yesterday. 

[Gr4ndp4]

Hi, @Talinacassy, I'm pleased you sorted it out, enjoy.

Cheers