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My Fitbit Luxe won't work

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‎06-28-2021 09:35 - last edited on ‎06-29-2021 03:40 by Fitbit Moderator

‎06-28-2021 09:35 - last edited on ‎06-29-2021 03:40 by Fitbit Moderator

I am on day 5 of my Luxe not working.  It will only blink an X with a red circle around it. I have been on chat and phone calls numerous times and the answer I get is "your case has been expedited to our higher support team.  You will be contacted by email when a solution has been found".  How long am I expected to wait for a "solution"?  It doesn't work.  Send me a new one and I'll send this one back and you can fix "it" when a solution is found.  It could be months for a solution to be found, when they don't know what the problem is!

 

 

Moderator Edit: Clarified subject

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‎06-29-2021 03:46 - edited ‎09-14-2023 03:49

‎06-29-2021 03:46 - edited ‎09-14-2023 03:49

Hi there, @vmtlib. Welcome to the Community Forums. We‘re taking into consideration your comments and sentiments with regards to our products and services.

I've seen that our Support Team has replied to you support case earlier today. Please make sure to check your inbox and reply with the information requested so our team can continue assisting you and find a solution to your issue as quick as possible.

Maria | Community Moderator, Fitbit


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