My Luxe battery is draining quickly

[meljonesxx]

Sick of it now! Battery lasting less than a day! 
Woken up and it’s on 14% - so I’ve now got to wait over an hour for it to charge up before I can go out for a walk.

Help!!!

Moderator edit: updated subject for clarity

[NellyG]

Hi @meljonesxx Try THIS Help Article on battery charging problems

[meljonesxx]

Hi

Yes I’ve done all this…..but still dies within 24 hours 🥲

[DrJListen]

I am with you. I've had the luxe for less than 3 months, and I have to charge daily. This is crazy!

[faireemum]

Agree, the battery life is a joke. Mine is down to 2 days but sounds like it will get worse.

[DrJListen]

Check to see if it's still under warranty. I bought mine in December, and it was, so I'm returning it for a new one.

[Braccotony]

How long is the warranty? I am now having to charge it every 2 days.  It started 3 weeks ago and ive been using it since Aug 2021

[meljonesxx]

Fitbit have checked and agreed that my battery is draining rapidly. They said to keep an eye out on my emails….but I’ve not heard a thing from them for 24 hours now.

I really don’t want another one to be honest! 

I would really like my money back tbh

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I’m not sure but it may be a year. 

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Complain to fitbit. I have and they’ve agreed that’s it’s draining rapidly…just waiting to hear back from them now 

Moderator edit: format

[EdsonFitbit]

Hello everybody, thank you for visiting the Fitbit Community.

I'm sorry to hear about the difficulties you experienced with your Fitbit Luxe devices. Thank you for trying to get them resolved before contacting us.

@meljonesxx I'm pretty sure that Customer Support will do their best to provide a high level of support. Please check your inbox over the next days.

@DrJListen Thank you for letting us know that you'll receive a replacement Fitbit Luxe.

@faireemum I noticed that you've been in touch with Customer Support. If after following their instructions you continue having difficulties with your Tracker, please let them know in order to get further assistance.

@Braccotony For instructions on how to extend your Fitbit device's battery, please visit this article. You can find information about the Fitbit Warranty here.

@NellyG Thanks for your support.

Have a nice day.

[Braccotony]

Your link does not tell me how to get it repaired!  The warranty is 1 year but returns is only 45 days.  How do I engage to get it repaired or replaced? 

Moderator edit: all-caps

[EdsonFitbit]

Thank you for your response, @Braccotony.

Currently, there are no reparation centers to fix Fitbit products. However, if you followed the instructions shared above without luck, the best way to get help for this problem is to chat with Customer Support online or give them a call. Please click here to get connected.

Have a nice day.