My Luxe battery is draining quickly

[Maria71]

my lux keeps drawing the battery after five hours, I purchased this Fitbit to use the features as advertised .
 Along with adverts for premium that I can’t delete surely must also drain the battery.

 If I can’t use the advertised features, why would I pay for premium features? only to squander more money.

 I purchased this Luxe last month, and it’s the worst Fitbit I have used.  I was told the battery should last four or five days, but was not  informed I can’t use all the  features.  I also want to delete the Premium ads. No way are Fitbit Luxe providing that option.

I have to remove the Fitbit daily to charge it, and that is not what it should do.  
a cheap watch around €20: will do more than the Fitbit Luxe.

Moderator edit: all-caps

Moderator edit: updated subject for clarity

[Julia_G]

Hi, @Maria71 , zi am really sorry that you are having those issues with your Luxe.

Just to reassure you, no ads will ever appear on ŷour Fitbit Luxe and have absolutely no effect on the battery life of your Fitbit.

Are you getting ads on Facebook, Google, etc?  Fitbit can’t really influence that.

Fitibt does, on the app only, not on your device, so not affecting battery life, send occasional information about features of your Fitbit, including all included (free) features as well as premium.  I actually sometimes find these reminders useful, but they can always be immediately dismissed by pressing the X top right on the message.  And as I have mentioned above, they do not affect battery life of device or phone.

I hope this helps! Please do post again whenever you have an issue or question.  There is always someone here to help.

[Maria71]

why is my battery draining ? It’s wrong to expect a customer to try figure it out.
and there are many dissatisfied with their Lux battery.

regards

maria

[Maria71]

Please reply directly to this as your mailbox is full.

do you think the retail shop could advise me?

or consumer affairs?

[Odyssey13 · Accepted solution]

Hi @Maria71  these are the community forums, not customer support. Support is not done by email. 

Read this article on extending your battery - click to go there.

Customer support - phone or chat is best.  https://myhelp.fitbit.com/s/support?language=en_US 

[Winenot]

I thought I upgraded a little from my Inspire 2 but I was wrong!  The Luxe has to be charged every 2 days!  The Inspire was every 5-7 days.  I have chatted with several Fitbit people to no avail.  The last one said he didn’t understand, still learning and told me to try again with different words or double check my spelling!😡.  It was a simple chat about the battery life!  What didn’t he understand!  If the length of the battery life isn’t fixed soon I will be buying a tracker from another well known company!  NOT HAPPY!  They did offer me a replacement but could not guarantee it would be a new tracker, could be refurbished!  I paid for a new tracker 2 weeks ago and I want it replaced with a new tracker!

[Odyssey13]

Hi @Winenot  sometimes Fitbit will send out a refurbished pebble, if that is all that is available at the time of your request. Click to learn more. I have a Luxe and it lasts longer than two days. I actually charge it every three to four days, just so it doesn't get too much below 47%. Have you read the article about extending batter life? click to see it. I use Android operating system on my phone and have it set for texts and notifications, but haven't let it go below 35%, so I'm not quite sure how long it would go on a full battery.

[honglong1976]

Always on Display turned on?

[Winenot]

It was off, should it be on?   what does it do?

[Odyssey13]

@Winenot  take a look at the Luxe Manual - click to read. There are a few settings you can change, such as screen brightness, but check the manual and see what else you can change. I'm currently timing my Luxe to see just how long it will last from a full charge. I get text, phone, Fitbit notifications from challenges and messages. Heart rate and SpO2 are on. I don't use gps or exercise modes. It's pretty much connected to my bluetooth unless I'm not at home and then it's turned off.  Fully charged and 2.5 days later, the Luxe is at 71%. I won't charge it until it gets much lower than usual, just to see how well it does. The SpO2 does use more battery power, from what I've seen on the forums.

[Odyssey13]

4.5 days later, I'm at 47% battery left. Yesterday, a bunch of challenges and cheers came in and more texts than usual, so it used more battery on the Luxe. Still, not bad life considering the life of the Luxe is "up to five days" and I'm already at 4.5 days. 

[Odyssey13]

Six days and it's 25%, which shows as low. So it was time to charge it. Seems on my Android 9, I'm running about 10% or slightly more per day battery use.

[DLJH]

I am having the same issue. I have followed the instructions from Fitbit but I need to charge my new Fitbit luxe every day or so. Very unhappy. 

[MtDewMomma]

My Fitbit is draining within 1 day currently. Following the customer support suggestions currently. Very frustrating

[Maria71]

Hi,
If you try to select too many options the battery will drain in less than 24 hours.
Turn off all phone information as battery won’t last for 24 hours.
in setting use dim display . The battery cannot sustain all it’s supposed to do . I personally hate my Luxe watch.
Regards
Maria


Sent from my iPhone

[chicklaw]

This is super frustrating for me too.  I've had mine for a week and have it set to all the recommended battery saving settings.  The charge has been lasting less than two days and the current charge even worse.  Charged to 100% before bed last night, and the battery is now sitting at 60%.  Its not even noon.  Surely this can't be right.

[LizzyFitbit]

Hi everyone, and welcome to our new members.

I've moved some of your post to this thread so we can keep the forums organized. Thanks for letting me know about your Luxe and your efforts while working on this matter. Let me explain the battery life will depend on how frequent certain features are used, as some of them have a high impact on the battery performance. Please note you may have to charge your tracker more often when tracking SpO2 or GPS data. As our friend mentioned, I'd also recommend following the tips described in this help article to maximize the battery life.

On the other hand, if the battery keeps draining after taking those tips into consideration, please contact our Support team so they can investigate your tracker's behavior and provide you with further assistance. They're available via chat and phone, just click here to get connected with them.

[chicklaw]

I actually decided to take mine back to the store where I purchased it and exchange it for another as mine was basically brand new.  The old one last less than 45 hours on a charge before dying.  I exchanged them last Wednesday at 11 am and charged the new one fully. My settings are exactly the same on the new one as on the old one.  Today at 10 am (day 7 after that first full charge) my battery was down to 13%.  That's quite a significant improvement and I am so very glad I exchanged mine.

[Maria71]

Hi,
Thank you so very much for the advice, I will bring mine back.
Thank you for your advice, and I will let you know how I get on.
Regards
Maria

Sent from my iPhone

[LizzyFitbit]

Hi there, @chicklaw and @Maria71.

@chicklaw Thanks for taking the time to exchange your Luxe, I'm glad your new one is working correctly. I hope you can keep enjoying the experience with your tracker. By the way, let me invite you to visit our Health & Wellness board where you will find great tips and encouragement from other members. Happy stepping! 

@Maria71 Thanks for letting me know that you'll try to change your tracker first. In case you need more help, you can always get in touch with our Support team by clicking here. I hope to see you back on track soon!