help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Luxe is not recording my SpO2

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-29-2022 07:54 - last edited on ‎03-29-2022 19:07 by Fitbit Moderator

‎03-29-2022 07:54 - last edited on ‎03-29-2022 19:07 by Fitbit Moderator

My luxe will not record O2, permissions read September of 2021, can't get to permissions to update. 

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎03-29-2022 19:07

‎03-29-2022 19:07

Thank you for visiting the Fitbit Community, @Sherrifit.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Luxe. Thank you for the information provided.

 

Please check if there is any pending SpO2 app update:

 

  1. Open the Fitbit app, tap the Today tab > your profile picture > your device image.
  2. Tap Apps
  3. If an app has a pending update, you'll see an Update button next to its name. Tap it to update the app.

 

In addition, you can follow our recommendations to resolve difficulties with SpO2 data in this article in the menu "Why didn’t I receive SpO2 data?".

 

For instructions on how to adjust app permissions, please visit this site.

 

Hope this helps.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes