My experience with Fitbit Luxe and Customer Service

[Ruthware]

I received a luxe in early May as a gift. It stopped working 3 weeks later. After working with tech support, a new luxe was shipped out to me. Yesterday it stopped working. Warranty wants to send me another luxe - really?- or give me 50% off a different device. I want a full refund for this defective device.  Tech support said warranty will email me. Still waiting. I have had a great relationship with Fitbit for years until this device. Bad business. 


Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Ruthware. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Luxe. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt. 

[Ruthware]

No, not really. I have had an awesome relationship with Fitbit over the years but the luxe is a defective product and sending me a new one - again - isn’t a satisfying response. I have only had the luxe for two months and paid $100.00 for it. Why would I buy another product shelling out even more money. The best response would be to offer me a product of same or less cost and you can have the luxe back.