My experience with Fitbit Luxe

[SunsetRunner]

Reasons you shouldn't buy the Fitbit Luxe based on my 2 week experience:

1. Sync does not work properly and 'requirements' to get it to work are nonsensical and inconvenient. Supposed requirements; disconnecting other bluetooth devices and keeping bluetooth on at all times. The only way I could get it to work is by plugging it into the power chord and pressing the button 3x to restart.

2. Around week 2 it started shutting off at random. It's not an issue with the screen because it wasn't recording fitness information such as steps, etc.

3. Also around week 2 the band started to disconnect at random so high probability one day it'll fall off without notice.

4. Customer service does not have a good answer or solution to any of the above items. And you'll find yourself wasting precious time (an hour here and there) talking to them.

5. It seems impossible to cancel your premium subscription based on the number of complaints and comments about it on the Fitbit forum

6. The band has to be loose while you sleep to record sleep information but then a bit tighter while you're working out to record fitness information. Just laughable.

All in all garbage tech and a waste of money.

Moderator Edit: Clarified subject

[Odyssey13]

Hi @SunsetRunner  I've had my Luxe about four weeks longer than you and it's been a dream. So I'll just go by your post....

1. sync for me is easy. I'm not sure what you feel is nonsensical and inconvenient requirements. You can restart the device from the device itself without it being on the charger unit.

2. never had that problem

3. using the black classic band and no problems here - you using the original band or a specialty one?

4. customer service might not know what to tell you as each case is done on an individual basis

5. cancelling Premium depends on how and where it was purchased

6. I don't change the wrist strap ever - but then I don't record workouts

All in all, why not take the time to get your Luxe working the way you'd like. It's not a waste of money if it's something you can use,

[Foxtrotdot]

I agree, customer service no help at all. Why don't they say it won't sync instead of, try this, try that, hiw about I give up? Waste of money. Rubbish service

[Foxtrotdot]

Do you have an android? It won't sync

[Odyssey13]

@Foxtrotdot  Samsung Galaxy 8, running Android 9 is what I have. Customer support will tell you the phones that have trouble, click to read.. I know people using Motorola phones and they are able to sync. Sometimes it really is one small thing that we overlook, which is why support goes over each step when we contact them. 

[deans6571]

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@SunsetRunner wrote:

Reasons you shouldn't buy the Fitbit Luxe based on my 2 week experience:

1. Sync does not work properly and 'requirements' to get it to work are nonsensical and inconvenient. Supposed requirements; disconnecting other bluetooth devices and keeping bluetooth on at all times. The only way I could get it to work is by plugging it into the power chord and pressing the button 3x to restart.

2. Around week 2 it started shutting off at random. It's not an issue with the screen because it wasn't recording fitness information such as steps, etc.

3. Also around week 2 the band started to disconnect at random so high probability one day it'll fall off without notice.

4. Customer service does not have a good answer or solution to any of the above items. And you'll find yourself wasting precious time (an hour here and there) talking to them.

5. It seems impossible to cancel your premium subscription based on the number of complaints and comments about it on the Fitbit forum

6. The band has to be loose while you sleep to record sleep information but then a bit tighter while you're working out to record fitness information. Just laughable.

All in all garbage tech and a waste of money.

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...in your opinion.

1.  My wife's new Luxe works as intended. Perhaps you have a fault.

2. We haven't experienced that issue.

3. How can a band disconnect all by itself????! You have obviously caught in on something and damaged the latch, without you realizing.

4. Try calling instead perhaps...??

5. You have to cancel your Premium membership via iTunes Subscriptions and not via Fitbit - its iTunes/Apple who bill you and not Fitbit.

6. Your issues are 'laughable'  😂

[mok9]

I've had my luxe for a couple months and have experienced exactly none of those problems.

I've had no sync issues on a Samsung galaxy and a Google pixel. Since I'm on Android, canceling the premium is super easy - I just click cancel in the Google app store where it stores all of my app subscriptions.

Your issue with the device not recording and the screen shutting off sound like you got a dud device. It happens. Hopefully fitbit would replace it for you? I'm not sure.

All of the rest of your issues sound like standard user error though. Just being honest. 

[Foxtrotdot]

I like honesty

Get Outlook for Android

[Maree150]

I have a lot of problems with mine too. I wasted my money on this watch....