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My experience with Fitbit Luxe

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‎06-28-2023 21:31 - last edited on ‎06-29-2023 04:21 by Fitbit Moderator

‎06-28-2023 21:31 - last edited on ‎06-29-2023 04:21 by Fitbit Moderator

It’s seems ridiculous that only after 18 months in need to replace my fitbit Luxe

Moderator Edit: Clarified subject

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2 REPLIES 2

‎06-29-2023 04:24

‎06-29-2023 04:24

Hi there, @Cathu63. Welcome to the Fitbit Community Forums. We‘re taking into consideration your comments and sentiments with regards to our products and services.

I've seen you contacted our Support Team after posting here and they've already assisted you. Please feel free to reach out to our S pport Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt. 

Maria | Community Moderator, Fitbit


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‎07-09-2023 10:49

‎07-09-2023 10:49

I'm right there with you. I have followed all instructions and still won't work. Screen completely black, can't do anything. My 3rd Fitbit with all similar issues. Shame on me I guess for giving them benefit of doubt they would fix issues moving forward!

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