09-02-2022
08:49
- last edited on
02-22-2023
07:52
by
MarreFitbit
09-02-2022
08:49
- last edited on
02-22-2023
07:52
by
MarreFitbit
I bought a fitbit luxe. The screen stopped working within 8 days. They offered to replace it and it is almost a month later and I still have not got any resolution on this issue. Customer Service had been horrible. I was "escalated" on my issue on not getting my replacement and then they said after month it will be 7 to 10 more days before a replacement could be shipped. I am so mad at this experience. I'm sure this will be deleted when I post this because it is negative but going through their customer service has been horrible. Still waiting on my refund. I will find every place I can to post a negative review. I would appreciate being contacted from someone who actually cares about this company.
Moderator Edit: Clarified subject
09-02-2022 11:39
09-02-2022 11:39
Hi @chicago88 were you asked to return your Luxe? I've asked a Fitbit Moderator to stop by to assist you.
09-02-2022 18:15
09-02-2022 18:15
09-02-2022 19:18
09-02-2022 19:18
@chicago88 sorry that happened to you. Once it's in the hands of the shipper, it's their responsibility, not Fitbit. The shipper have any information for you?
09-06-2022 19:07
09-06-2022 19:07
@Odyssey13 Thank you for your help.
@chicago88 , A warm welcome to the Community! Thank you for your patience and for your post.
Our team informed me that they wrote you about 2 days ago, and still awaiting a reply from you.
If you don't see their message on your inbox, please have a look into your spam/junk folder, as sometimes our messages get redirected there.
After finding the message just reply them and they'll continue providing the necessary support.
Hope this gets solved soon.
JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.
09-07-2022 06:16
09-07-2022 06:16