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My experience with Luxe and Customer Service

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‎09-02-2022 08:49 - last edited on ‎02-22-2023 07:52 by Fitbit Moderator

‎09-02-2022 08:49 - last edited on ‎02-22-2023 07:52 by Fitbit Moderator

I bought a fitbit luxe. The screen stopped working within 8 days. They offered to replace it and it is almost a month later and I still have not got any resolution on this issue. Customer Service had been horrible. I was "escalated" on my issue on not getting my replacement and then they said after month it will be 7 to 10 more days before a replacement  could be shipped. I am so mad at this experience. I'm sure this will be deleted when I post this because it is negative but going through their customer service has been horrible.  Still waiting on my refund. I will find every place I can to post a negative review. I would appreciate  being contacted from someone who actually cares about this company.

 

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎09-02-2022 11:39

‎09-02-2022 11:39

Hi @chicago88  were you asked to return your Luxe? I've asked a Fitbit Moderator to stop by to assist you. 

Stepping in the U.S.A. since September 2013. Android 14

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‎09-02-2022 18:15

In response to Odyssey13

‎09-02-2022 18:15

yes I returned it and it got lost in transit and they have barely responded
to me and I want a refund and I am so mad at this experience. I want my
money back.!!!!

--
Suzanne
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‎09-02-2022 19:18

In response to chicago88

‎09-02-2022 19:18

@chicago88  sorry that happened to you. Once it's in the hands of the shipper, it's their responsibility, not Fitbit. The shipper have any information for you?

Stepping in the U.S.A. since September 2013. Android 14

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‎09-06-2022 19:07

In response to Odyssey13

‎09-06-2022 19:07

@Odyssey13 Thank you for your help. 


@chicago88 , A warm welcome to the Community! Thank you for your patience and for your post. 

Our team informed me that they wrote you about 2 days ago, and still awaiting a reply from you.

 

If you don't see their message on your inbox, please have a look into your spam/junk folder, as sometimes our messages get redirected there. 

After finding the message just reply them and they'll continue providing the necessary support. 

 

Hope this gets solved soon. 

 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

Best Answer

‎09-07-2022 06:16

In response to JuanFitbit

‎09-07-2022 06:16

thank you for responding, I am no longer a fitbit customer and got a refund
on my purchase. It wasn't so much that my fitbit stopped working properly
within a week of getting it. . It was the horrible customer service I
received. I had been a fitbit user before, so they have lost a long term
user.

--
Suzanne
Best Answer