My experience with Luxe and Customer Service

[Hildethegard]

I have been a Fitbit User for many years and owned my share of different devices. My Luxe Fitbit has the red circle and customer service tried to help me, but nothing worked. They explained it was caused by syncing and there is nothing they can do except give me a 35% discount on a new one. The syncing problem is nothing that I caused and 35% off a new one is not a good deal, when looking at how much the prices have gone up. I am very disappointed and will never own another Fitbit.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Hildethegard. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Luxe. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Since your device was out of the warranty period, and therefore was not eligible for repair or replacement, we wanted to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt.