My experience with Luxe and Customer Service

[Rumblerage]

Poor customer service- following recognition that my Luxe had a faulty battery they offered a discount code. Great I thought but as the new Charge 6 had come out since the Luxe thought I would change models and upgrade. Guess what the ccde doesn’t work for the Charge 6 and no I don’t want another Luxe as I had already had to buy a replacement Luxe to keep monitoring live. Thanks bit no thanks to Customer Service who just say unlucky that’s all we can offer. Also email support now withdrawn for Fitbit making it very difficult to contact customer service.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Rumblerage. Welcome to the Fitbit Community Forums. I'm sorry to hear about your recent experience with the Luxe and our Support Team. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with the Luxe and also want to find a resolution to your issue, my best advice is to wait for a response from our Support Team to the last email you sent. Please note for this kind of inquiries/cases/process, there's no so much we here in the forums can do for you as this is something that our Support Team handles based on our policies. 

Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. They will tell you what's next! 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty 

Thanks in advance!

[Rumblerage]

They have closed the ticket and not communicating any further with me saying nothing can be done.