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New Luxe won't charge

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‎09-19-2021 17:26 - last edited on ‎09-20-2021 04:55 by Fitbit Moderator

‎09-19-2021 17:26 - last edited on ‎09-20-2021 04:55 by Fitbit Moderator

Bought brand new luxe.  After many tries with various USBs via wall.plug and laptop was able to charge up to 52%.  Can't get it to charge more.  Can't even tell if it is in charging mode.  Read all the tips and trips in the support area.  Does this mean I have a faulty Luxe?  Very frustrating as my other fitbit died.

 

Moderator Edit: Clarified subject

 

 

 

 

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‎09-20-2021 04:59 - edited ‎06-14-2023 07:53

‎09-20-2021 04:59 - edited ‎06-14-2023 07:53

Hi there, @Hnlmisty. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand why you're feeling frustrated. 

If you've already followed the tips and recommendations provided in this help article Why isn't my Fitbit device's battery charging? but they were to no avail, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-20-2021 04:59 - edited ‎06-14-2023 07:53

‎09-20-2021 04:59 - edited ‎06-14-2023 07:53

Hi there, @Hnlmisty. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand why you're feeling frustrated. 

If you've already followed the tips and recommendations provided in this help article Why isn't my Fitbit device's battery charging? but they were to no avail, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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