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New Luxe won't update

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‎06-24-2023 02:39 - last edited on ‎06-24-2023 05:58 by Fitbit Moderator

‎06-24-2023 02:39 - last edited on ‎06-24-2023 05:58 by Fitbit Moderator

I’ve just got this new luxe and it will not at all allow the firmware update. Just comes up with a big cross after several minutes. The whole thing is getting very frustrating. Bluetooth etc all connected 

Moderator Edit: Clarified subject

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‎06-24-2023 06:03

‎06-24-2023 06:03

Hi there, @Kalifeali. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Luxe. I understand how you must be feeling. 

To better assist you, would you mind making sure that your Luxe was properly linked to your Fitbit account and that it's syncing? TO do so, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

Then, please follow the tips and recommendations provided here Why can't I update my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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1 REPLY 1

‎06-24-2023 06:03

‎06-24-2023 06:03

Hi there, @Kalifeali. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Luxe. I understand how you must be feeling. 

To better assist you, would you mind making sure that your Luxe was properly linked to your Fitbit account and that it's syncing? TO do so, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

Then, please follow the tips and recommendations provided here Why can't I update my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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