Pre-order inquiry about Fitbit Luxe

[imameatpopsicle]

Hi all, 

I've received an email from Fitbit regarding shipping...(hopefully you have an email too! But if not, read on... ) 

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Thank you for being one of the first to order our newest fitness and wellness tracker, Fitbit Luxe. We hope you’re as excited about it as we are!

We wanted to let you know we’re still putting a few finishing touches on the product experience, and we estimate you’ll receive your Luxe within the next few weeks.

We’re working hard to get you your tracker as soon as possible—and we promise it’ll be worth the wait!

The Fitbit team

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Maybe ironing out bugs...? They also offered me 50% off a Luxe accessory. I wish they were shipping sooner but hey ho, if they're making things better for us I'd rather wait and be happy with the product 🙂 x

Moderator Edit: Clarified subject

[JonDavidL]

Hope they are busy programming and adding a weather app. Current temp on a watch/tracker is a must have for me.

[Slushy]

The temperature would be nice but if it a must-have for you then I definitely wouldn't order one!

[ecja1983]

When did you place your order?  

[imameatpopsicle]

Hey. Placed my order 12th May x

[mcfly777]

I got the exact email too but on april 20th. I think everybody gets this mail. I still do not have my luxe

[Bubbie50]

My Luxe was ordered as a gift. I received an email when it was ordered, but nothing sense. Would definitely use the 50% off coupon.

[CarrieS112]

Too bad their shopping cart doesn't work.  @Customerservice: I would appreciate a reply since I cannot find any way of contacting you about your actual store, only devices and platforms.

1) The coupon code shows at 50% discount, but when the payment window opens, it shows the full price.

2) When I attempt to pay via PayPal or CC, I get the following error: 'Error submitting cart: Error: Request failed with status 500'

I've been trying to place an order for over a week now... still getting the above error.  And I hate to mention the fact that I'm buying the Luxe to replace my Charge 3 which stopped vibrating about a year ago, and over the past 6 months or so the display has gotten more and more faded and unreadable.  Why am I purchasing another fitbit?  Someone please remind me!

[VictoriaLondon]

When will we get our Fitbit?

- the emails imply that they are "on their way" but that is all I have....  so I was reassured to read that we are all waiting, I have not received any offers or promotions!  

[Nekole]

Order mine in April. Still nothing. Why would I ever order accessories when I can’t even get my order delivered. 

[Slushy]

@VictoriaLondon wrote:

When will we get our Fitbit?

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The email I received mentioned "We wanted to let you know we’re still putting a few finishing touches on the product experience, and we estimate you’ll receive your Luxe within the next few weeks."

From that, I assume that it will be mid-June at the earliest.

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[Nekole]

Thank you 

[Bubbie50]

I sure wish Fitbit would provide regular updates.

[Nekole]

I second that. I’m so disappointed in Fitbit. 

[kittymobile29]

Why

[BurgerFriesSoda]

I think there could be some hardware issue/issues with Luxe which they maybe fixing. That's why it's taking so long to ship, usually software issues can be fixed within few days. Bought Sense and I am really disappointed with how it works. Sleep tracking is hit or miss, checking weather is cumbersome, wake from sleep is bothersome etc etc...Did not order Luxe because of big bezels and no built-in GPS.

[Slushy]

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@BurgerFriesSoda wrote:

I think there could be some hardware issue/issues with Luxe which they maybe fixing.

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If so, a small wait now is worth a couple of years of regret or frustration.

These days there are so many factors that can cause delays, I'm trying to be more patient with everything. It works most of the time 😉

[VictoriaLondon]

Well said, yes we want perfect "luxe" now we have had to wait - you are right!

[BurgerFriesSoda]

You made a very solid point! 👊

[TraciSandler]

Hi! I pre-ordered from Macy's but they're not offering the 50% discount on an accessory. Is the code you received single-use/unique or are you able to share it? TIA