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Premium has not initiated with my adding my new Fitbit Luxe

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‎09-12-2021 03:27

‎09-12-2021 03:27

I bought the bought the new Fitbit Luxe …where is my six month premium subscription?   

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‎09-12-2021 17:40 - last edited on ‎06-14-2023 07:58 by Fitbit Moderator

‎09-12-2021 17:40 - last edited on ‎06-14-2023 07:58 by Fitbit Moderator

It's great to see you in the Fitbit Community, @Jeska68.

Congrats on your new Fitbit Luxe. Thanks for the information provided.

To get the six month Premium Subscription please go to the Home Page of the Fitbit app, tap the Premium tab at the bottom of the right side corner and tap "Start the 6 month trial Premium".

Whether this option is not available please select the "Subscribe" option at the bottom of the Premium tab. Your app store confirmation screen should appear and confirm the correct trial offer.

If when selecting Subscribe the trial is still not available please provide us with a screen shot for further investigation.

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