Sleep tracking not correct-Luxe

[Coralmary]

Hi. I am new to Luxe and am using my free six months premium. I have done everything suggested to get my sleep tracking correct. I have rebooted the app,  I have turned off and turned on again Bluetooth , I have checked it is the right position above my wrist, synced two hours before going to sleep I have made sure it was fully charged , etc etc. If I deleted the Fitbit premium would it help? I just want to know how many hours I slept. Last night I recorded that bedtime was 03.50. I actually went to bed at 11.30 pm. The previous night it was more or less correct but the night before it said that bedtime was 02.08 and perhaps one in 7 is correct . Please help 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Coralmary.

I'm sorry to hear about the difficulties you experienced with your Fitbit Luxe. Thank you for trying to get them resolved before contacting us.

Fitbit Premium shouldn't cause wrong sleep records. I would recommend restarting your Tracker by following these steps.

In addition, you can set your Luxe to track sleep in sensitive mode. For information about how this setting works, please visit this article and open the menu "What's the difference between the normal and sensitive sleep setting?".

If necessary, you can edit your sleep logs by going to this article, open the menu "How do I edit or delete sleep logs in the Fitbit app?" and follow the instructions.

Hope this helps.

[Coralmary]

Thank you for your reply. I have done all you suggested. I will see what happens tonight. I am going to send you a photo of today’s sleep which is in two parts. Is this usual? Actually I tried to send a photo of the sleep tracking but failed miserably Coralmary 

[EdsonFitbit · Accepted solution]

Thanks for your response, @Coralmary.

If the sleep is interrupted you might be able to see two sleep records for one night. Currently, there is no option to merge sleep records but you are welcome to vote this Feature Suggestion called "Merge Multiple Sleep Logs into one automatically". If there is any update, it should be communicated as soon as possible.

If you want to attach an image to your replies, you can follow these instructions.

Have a nice day.

[Coralmary]

Thank you for your last reply . I am hoping now to send you the screenshot of some of this weeks sleep. I doubt if this is in your remit but I listen to a podcast every night which sends me to sleep almost immediately. I have suffered with insomnia for years and have finally found a remedy. However if it means I am not getting enough proper sleep. I will have to reconsider. Do you think that listening to the ipod ( if I wake up I listen again if I can’t get back to sleep) is causing the sleep tracking to begin only when I am not listening to the iPod ( hope you can understand what I mean) 

[EdsonFitbit]

Thanks for your response and for the information provided, @Coralmary.

When your body is completely at rest and you haven’t moved for about an hour, your Fitbit device records that you’re asleep. Listening music before going to sleep shouldn't affect your sleep logs. 

If after following the instructions shared above you continue having difficulties, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.

[AllisonMupas]

Mine is doing the same thing! I too have taken all the measures. If it doesn't resolve in the next day or two it's going back!!!

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @AllisonMupas.

In this case, you can reach out Customer Support via chat or give them a call. Please click here to get connected.

Have a nice day.