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Step tile disappeared from my Fitbit app

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‎02-06-2023 06:08 - last edited on ‎02-16-2023 12:11 by Fitbit Moderator

‎02-06-2023 06:08 - last edited on ‎02-16-2023 12:11 by Fitbit Moderator

Today my step Circle disappeared and can’t restore.  I’ve logged in and out and tried to edit w no luck c

 

 

Moderator Edit: Clarified subject

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6 REPLIES 6

‎02-06-2023 06:52

‎02-06-2023 06:52

Hi, @Janie22 , don’t worry!  This is a global problem, apparently!  It seems there is an error with the Fitbit servers and not a problem with your app or your tracker.  Hopefully it will be sorted out in the next few hours.

Sense, Charge 5, Inspire 2; iOS and Android

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‎02-06-2023 06:54

‎02-06-2023 06:54

I just came online to ask the same question.

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0 Votes

‎02-06-2023 06:54

In response to Julia_G

‎02-06-2023 06:54

Is this affecting syncing too? 

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0 Votes

‎02-06-2023 07:22

‎02-06-2023 07:22

Me too and i don’t know why 

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0 Votes

‎02-09-2023 07:17

In response to Julia_G

‎02-09-2023 07:17

As of this morning, Thursday, February 9th, the Step Circle is still not restored. 😡

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0 Votes

‎02-09-2023 08:01

In response to Dressler

‎02-09-2023 08:01

Hi, @Dressler , this should all be fixed now.  You may need to log out of your account and log in again (be sure you know the email address you use for Fitbit!). Alternatively you may need to edit your display to restore the step circle.  Mine came back with no actions from me, but it sounds like some people have had to edit or refresh.

Sense, Charge 5, Inspire 2; iOS and Android

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