I'm on my 3rd Fitbit. I started with the One, but it only came with a clip
and after years of using it, I believe Fitbit quit supporting it. I
switched to the Alta, but it has a very high profile and I was always
banging it on things, so switched to the Luxe because it had a much lower
profile and looked more like a watch. I've had it for over a year. I've
occasionally had a night where it didn't record my sleep well but never for
a week straight. I've adjusted my band tighter, restarted it, wiped the
back clean, set my sleep monitor from Normal to Sensitive and back to
normal all without resolution. I chatted with Fitbit yesterday and they had
me do a factory reset and re-setup and pair my phone but that didn't work
either. Since sleep tracking is one of the primary reasons I have a
tracker, I'm considering another brand to replace my Luxe. It is so
frustrating as I've been a loyal Fitbit user for almost 10 years. I even
had purchased one for my husband a few years back, but it just quit
holding any kind of charge after less than a year of wear. I know this
doesn't help resolve your issue, but you might contact them and ask for a
refund direct from Fitbit since you haven't had it six months. Good luck.
It seems like it isn't just us that are having problems. I think they might
have screwed things up with the last firmware update, but who really knows
for sure.
