Timer app on my Luxe keeps resetting itself

[n0r1]

I mostly adore my new Luxe! However, the timer app keeps randomly stopping in the middle of a timer. It makes it worse than useless, because I keep setting it and relying on it, and then I looked down at my wrist a few minutes later to find that it’s reset itself with no final buzz. What’s going on, and how do I fix it?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @n0r1. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Fitbit Luxe. 

Please restart your Luxe as suggested here How do I restart my Fitbit device? 

Hope that helps. 

[n0r1]

This appears to have worked so far, and actually restored some other functionality that had vanished (e.g. the stopwatch feature of the timer, which had just mysteriously gone away).  Thank you!

Follow-up question: How frequently should I restart my Luxe so it doesn't do this?  Just whenever I notice a weird problem? Or is there a good cadence to prevent these?

[MarreFitbit]

@n0r1 Awesome! I'm very glad to hear that the restart did the trick. 

Regarding your question, we are not sure what might have caused this, but we would expect this to be a one glitch and I would ask you to keep an eye on your Luxe, and in the case this happens again, please let me know and I will be glad to further investigate. 🙂