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lost my Fitbit

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‎03-08-2022 03:47

‎03-08-2022 03:47

Does anybody know what to do? I lost my Fitbit a few months ago and now I want to buy myself a new one. The problem is that I don't want to get billed twice for the annual cost.

so what do I do?

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‎03-08-2022 04:20

‎03-08-2022 04:20

Hello @geraldinenadia and welcome to the Community.  If you are referring to your paid Premium membership, that is part of your account.  It isn't tied to that device.  If you have a paid subscription and buy a Fitbit that comes with a free trial, DON'T add it to your account until you read and understand the section in this Help article marked "How do I purchase or start my trial of Fitbit Premium?"  Looks like you can cancel your old membership, get a new free trial, then pay for the new membership, but I have no personal experience with this.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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