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trouble connecting new luxe to app

‎06-08-2025 08:45

‎06-08-2025 08:45

My old fitbit luxe stopped working so I bought a new one and I'm having trouble connecting it to the app after charging it. I removed the old device from the app/dashboard, but bluetooth is not seeing the new luxe device. Please advise!

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2 REPLIES 2

‎06-08-2025 10:03

‎06-08-2025 10:03

Hi @3genhomemom.  This might or might not be the issue.  Did you remove the original Luxe from the Bluetooth list in your phone settings?  I never replaced a model with an identical model.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎06-08-2025 18:49 - last edited on ‎06-10-2025 14:27 by Fitbit Moderator

In response to LZeeW

‎06-08-2025 18:49 - last edited on ‎06-10-2025 14:27 by Fitbit Moderator

Yes, I removed the old fitbit Luxe from the bluetooth list in my phone setting. I also tried a factory reset on the new fitbit just in case that was it. But afterwards the phone is still not detecting the new fitbit Luxe. 

I don't want to lose the data on the app so I'm not deleting the app.  

Any other ideas?

---

Here's what I have done so far:
I updated my Fitbit App.
I removed my old Fitbit Luxe from bluetooth.
I removed my old Fitbit Luxe from the Fitbit App.
I charged to 100% my new Fitbit Luxe.
I added the new Fitbit Luxe to the Fitbit App.
I restarted my iPhone.
I turned bluetooth off and on again.
I tried rebooting my new Fitbit Luxe.
I still do NOT see any "pair device" option after I added the new Fitbit Luxe to my Fitbit App account.

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