Android app not saving FHT data/crashing

[AlessFitbit]

Fitbit Update: 9/12/19

Hey all!

With the last Fitbit for Android app update, some of you reported no longer experiencing these issues with Female health tracking. If you haven't already, please update to version 3.5.

We're now closing this thread from new comments. Please open a new topic if you need to report any new issues! 

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Fitbit Update: 8/4/19

Hi everyone!

We're aware of some issues currently affecting the FHT tile on the Android version of the Fitbit app. 

• Your previously logged data may have disappeared from the calendar 
• Logging any new periods/data is not saving
• The app will crash when trying to access the FHT tile

We've reported this to our team for investigation. We hope to get this resolved very soon, but in the meantime, we appreciate your patience. I'm sorry for any inconvenience this has caused. 

[jayneduncan]

I like to use the female health tracker to track my mental health, and how it correlates with my period and other physical symptoms throughout the month. For over a month now, this feature keeps crashing on the app everytime I try to use it and it won't let me view the "trends" section at all.

Anyone else experience this issue or know how to fix it?

[YojanaFitbit]

Hi @jayneduncan. Welcome on board.

Thanks for the information provided, as well for sharing that you don't have the option to add any other information. This sounds odd, and I'd recommend to try the following steps:

1. Log out from the Fitbit app.

2. On your phone’s settings, tap on Apps > Fitbit > Storage > Clear Cache.

3. Then, go back to the previous screen, tap on “Force stop” and reboot your phone.

4. Open the Fitbit app and log back in to your account.
5. Open the Female Health Tracking tile.
6. Enter your info and click on save.

If you're on Android device, make sure you've updated your app to version 3.0. This app version should resolve the app crash some of you were experiencing when clicking on the Female health tile. 

On the other hand, if you're using iOS, we're sorry to hear you're all experiencing an app crash or the app freezing up when trying to access the Female health tile. This appears to have started on the latest iOS app update 3.1.

We've escalated this issue to our developers and will keep you up to date when we receive more information for a fix.

Let me know if there's anything else I can do to assist you in the meantime. 

[jayneduncan]

Thank you for your help, but it still isn't working. I followed all of these steps, and the issues still wasn't resolved. Then I tried to uninstall and re-install the app, but that didn't help either.

[HTA613]

It's 8/7/19 and I'm still having this issue. It won't log symptoms, and deletes my data after I've been logged out of the app. It's not crashing, but still not working. I have an Android device and it seems ever since the v3.0 update this has been an a going issue. It's getting tiresome having to relog a bunch of data what seems like every month. 

[wendyknits]

It's happening to my LG K30 also. When I try to open the fht tile, it freezes then force closes the whole app. Thanks for the update! Hope it gets figured out soon.

[Lozzy_Bear]

This still isn't fixed and so is unusable. Any info on when it will get sorted??

[Bexter1]

I am also having issues with the Fitbit app crashing whenever I try to open the Female Health tracker.

I see that there has been advice to ensure that the app is up-to-date. My problems STARTED with version 3.2. I have tried all of the steps suggested with deleting the cache etc. which also has not worked. Like many ladies on here, I have been using this app to track a health issue, and am now struggling with what I am going to say to the consultant when I see them in a month if all of my data is lost.

[jayneduncan]

Mine started right when I updated the app too!

[jayneduncan]

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@Bexter1 wrote:

I am also having issues with the Fitbit app crashing whenever I try to open the Female Health tracker.

I see that there has been advice to ensure that the app is up-to-date. My problems STARTED with version 3.2. I have tried all of the steps suggested with deleting the cache etc. which also has not worked. Like many ladies on here, I have been using this app to track a health issue, and am now struggling with what I am going to say to the consultant when I see them in a month if all of my data is lost.

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Mine started right when I updated the app too!

[Pandoura]

It's been a month of issues for me. At this point I would be surprised if it's fixed with the next update..

[wendyknits]

Yes, mine started with the newest update too!

[Pandoura]

Well I updated my app today.. It's worse than it was before, all of my tracked into is gone all of my previous logged periods are gone after today's update. (My periods were the only thing that we're still saved until today's update.) Uninstalled and reinstalled and now I can't even open the female tracking tab. I've never had issues with my app until last month.

[Gizmofire]

Just updated the app. It let me edit when my period happened, but anything
else causes it to crash still.

[Cookie79]

Still not working for me...Won't save any data. On Android latest app version, Galaxy S8.

Extremely disappointed - when is a fix coming? Expect better... How can data not be saving? 

[YojanaFitbit]

Hi @jayneduncan @wendyknits @Lozzy_Bear  @Pandoura and @Gizmofire, nice to see you around. Welcome to the Fitbit Forums @HTA613 @Cookie79 and @Bexter1.

Thanks a million for all the steps that you've tried with the Fitbit app. Thank you so much for your feedback. We’ve forwarded all of your feedback to our specialists for further review. 

I understand how you feel, we've received feedback about this issue with the Female Health tracking. We're working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please me us know if there's anything we can do to assist you in the meantime.

[stitchthecat]

Fitbit did an update to version 3.3 and now I don't have my FHT on my phone or on my desktop version.  I can still see it on my charge 3 but I can't log anything or see past logs.  Is this still an issue that is outstanding?? I don't want to log out and log in if the app crashes,c which is a common complaint I i see in the community.  At least mine has been working other than this issue.  Help??

[Pandoura]

Updated my app again today my previous periods are back! It doesn't seem to be crashing right now either. I'm still missing my previously logged details, are those going to come back? Or is it just gone?

[Angrynerd007]

Version 3.3.1 for android, my periods are back but app still crashes when I go to the FHT.  And all my logged data is still gone 😩 9 months worth 😡

[Pandoura]

I've used the app to track my periods and such since it came out, this is the first time I have ever had any issues with it and when I ask if the previously logged details will be back no one seems to answer that question..? I'm really hoping it comes back it was useful to have.

EDIT: I spoke too soon. My app is back to crashing when I open the FHT.

[YojanaFitbit]

Hi @stitchthecat @Pandoura and @Angrynerd007 thanks for getting back and for your patience while we keep working on this. My apologies for the delay. 

We're aware of this and we're trying to do some testing to solve this issues with the latest update. Your feedback is greatly appreciated, since some users a reporting to have better results. I'll pass along this information. Sorry for any inconvenience in your information while we're trying to find a solution for this. 

I'll be around in case that you want keep sharing your feedback about the Female Health tile.

Keep me posted.