Can't access to Female Health tile

[Kermit0678]

All week when I try to log my period, when I click the tile I get "Unfortunately Fitbit has Stopped"  I uninstalled the app, and when I reinstalled it, it worked once.  When I clicked the tile again, i got the same message.  I'm able to log weight and other stuff...  Any ideas?  And why isn't the female health tile available on the dashboard on my computer?

Moderator edit: updated subject for clarity

[WendyB]

Welcome to the forums!

Looks like its not available on the computer only the phone app. I do not know why.

Looking forward to seeing you around the forums!

Moved to Female health board

[MarreFitbit]

Welcome on board @Kermit0678, it's nice to see you around here!

Log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone one more time. When your phone has initialized, go back to your app and try again. Also, please make sure that your Fitbit app is up-to-date.  

Thanks for moving the post @WendyB! 

[AmandaBAED]

Thanks for the post @MarreFitbit I'm having the same problem as @Kermit0678 with the app on my android phone. I followed your instructions to the letter. I thought it fixed the problem but it only allowed access to the tile once. A second and further attempts to access the tile brought up the error measage again. NB: I checked to make sure that the app is up to date too. Any further suggestions ?

[Wahinegir1]

I too have followed the instructions to no avail. Still getting the "Not Responding" message.

[thegirlwholifts]

Hi there! I am having exactly the same issue - On an Android phone. I've uninstalled and restarted the app,  and both times the tile will work once and then will just shut down if I try and try enter.  Would love it fixed! 

[YojanaFitbit]

Welcome to the Forums @thegirlwholifts, nice to see you here. @AmandaBAED and @Wahinegir1, I'm glad to see you around. Thanks for reporting this message error.

I appreciate the time you've taken in order to help your Fitbit Health tile. Would you mind logging out from the Fitbit app? And try to clear the app cache as @MarreFitbit mentioned above, in case that you haven't done so. I'm also wondering if the app is installed on the internal storage of your phone or is located in the external storage. This option might depend of the version of Android, however if the app is in the external storage it may present this type of crashes.

I would recommend to repeat the process to log out, in case that it is still crashing out;  restart your phone and try again. If the issue persist would you mind sharing with us your Android OS and Fitbit app version. 

Keep me posted. 

[thegirlwholifts]

Hi there - I have tried all of the above and it is still crashing. 

Android version: 5.1
ColourOS version: V3.0.0i

Fitbit version: 2.86

Josie

[YojanaFitbit]

Hey there @thegirlwholifts, thanks for getting back and for trying the suggested steps! We’re aware of it and are working to identify a resolution as quickly as possible. The problem has been escalated for investigation. 

We appreciate your help and will update everyone when we have more info. Please stay tuned and we thank you for your patience!