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Error occurs when editing periods

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‎07-17-2018 02:53

‎07-17-2018 02:53

I cannot change the start or end of my period on the period tracking tile, on either my phone or desktop. Every time I press "save" I get an error message telling me that an unexpected server error has occurred. I've been trying for the last 48 hours to no avail. Not had the best experience with FitBit in general tbh.

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‎09-17-2018 10:29 - edited ‎09-17-2018 10:30

In response to JennaKirsty

‎09-17-2018 10:29 - edited ‎09-17-2018 10:30

Thanks a lot for your feedback @JennaKirsty (also, thanks for jumping in here) and @angbw! We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.

 

This issue has been reported, our team is aware of it and find a solution for it. We'll make sure to share any updates when available. 

 

Let me know if there's anything else I may assist you in the meantime. 

Maria | Community Moderator, Fitbit


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