help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Female Health Tracker won't save data

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-21-2019 18:24 - last edited on ‎02-22-2019 09:29 by Fitbit Moderator

‎02-21-2019 18:24 - last edited on ‎02-22-2019 09:29 by Fitbit Moderator

I have a new Charge 3, and everything seems to be working fine except for the Female Health Tracker (FHT).  I have the FHT tile on my Android App; however, I am unable to save any of my health information.  The info I just saved vanishes as soon as I leave the tile.  My App has the latest update, so I have no idea why it's not working.  Please help me.

 

 

Moderator edit: updated subject for clarity & edited title

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎02-21-2019 21:15

‎02-21-2019 21:15

I moved this to the Female Tracking forum. Hope you get the answer you are looking for

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎02-22-2019 09:34 - edited ‎02-22-2019 10:51

In response to WendyB

‎02-22-2019 09:34 - edited ‎02-22-2019 10:51

Welcome on board @Alison1234, it's nice to see you around here! Sorry about what happened to your logged cycles, a couple of days ago we've noticed this issue has re-emerged this month. With this next Fitbit for Android app update, version 2.88 this bug should be resolved.

 

With that being said I would like to make it clear that any data that may have disappeared will not re-appear after updating. This app version is still being rolled out to Android users but you can expect to have it available soon. Once you see the app update in the Google Play store please update! After updating, please let me know if there are still any issues with data being deleted. 

 

Thanks for moving the post my friend @WendyB! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer