Female Health tile is not showing on Android app

[lindasue14]

Hello everyone, I have the flex 2 like my sister but for some reason I can't get the tile on my fitbit app. Ive contacted support but that didn't help. I also uninstalled and reinstalled my fitbit app.

Moderator edit: updated subject for clarity

[Odyssey13]

Hi @lindasue14

Was your sister able to get the tile to work on her Flex 2?

Have you tried setting up as a new device to see if somehow that gets it to show up?

[lindasue14]

@Odyssey13 she was able to get it to work on hers and yes I did try that. I dont know why I seem like I always have problems.

[Odyssey13]

@lindasue14  what did customer support suggest?

If uninstalling and reinstalling the app didn't help, I'm not sure what happened.

[lindasue14]

@Odyssey13 they badically told me to go to the application and add it but ive told them I dont have it for some reason. Idk what else I can do. 😞 

[Odyssey13]

@lindasue14  when you go to the app, scroll down to the bottom. Click on "Edit" and see if the tile is there among all the others.

Let us know.

[lindasue14]

@Odyssey13 its not there. 😞

[Odyssey13]

You using iOS or Android? This is odd.

And....I thought the strangest things only happened to me!

[lindasue14]

I have an Android. 

[EdsonFitbit]

Hello @lindasue14 @Odyssey13, it's great to see you in the Fitbit Community.

@lindasue14 Thanks for the time you spent while trying to resolve the problem. Like @Odyssey13 mentioned, in order to add the Female health tile to your Dashboard please go to your Fitbit app and scroll down until you see Edit:

Scroll down:

If you see something different than what is shown above please attach a screen shot from your app in order to provide further assistance.

Thanks for your help @Odyssey13

Let me know how it goes.

[lindasue14]

@EdsonFitbit I have scrolled all the way down and when I click edit it doesnt show me the female health tile. So I don't know what else I can do.

[MarreFitbit]

If the Female Heath Tracking tile is not showing yet, it seems that you may be running an old version if the Fitbit app. Can you please check that the version installed is 2.78? If it's showing an older one, please go ahead and update your app:

1. Tap the Play Store app.
2. Tap or click the menu icon in the top left corner.
3. Tap My apps & games. If the Fitbit app has an update, you’ll see it in the Updates list.
4. Tap Update.

Once you've finished the update, let's do the following:

• Log out from your Fitbit app
• Force quit the app
• Turn off the Bluetooth
• Shut off your phone and turn it on after 1-2 minutes
• Turn on the Bluetooth
• Log back into your Fitbit app
• Add the tile

If the issue persists, please provide the screen shots requested by @EdsonFitbit so we can go from there. Catch you later! 

[lindasue14]

@MarreFitbit i went to the playstore to update my app but there is no update. This is the version i have. @EdsonFitbit those are the tiles I have for my app too

[MarreFitbit]

Thanks for the information provided @lindasue14! So I can make sure that your app is updated, can you please provide me with the following screen shots? 

I'm on iOS, my Fitbit app needs to be updated since I'm on version 2.50. I'm also showing that in my App Store app says that my Fitbit app needs an update for version 2.78.

To see which version of the Fitbit app is installed on your device:

1. From the Fitbit app dashboard, tap or click the Account icon .
2. Tap or click Help. You'll see the app version at the top of the screen.

I'll be around, keep me in the loop! 

[lindasue14]

@MarreFitbit This is from my play store, I have android.

[MarreFitbit]

Thanks @lindasue14! Can you send me the second screen shot I requested?  

[lindasue14]

@MarreFitbit yes sorry!

[MarreFitbit]

Thanks a lot @lindasue14! As you can see in your image, the version that your app is running is 2.51. The latest one is 2.78. The Female Health was launched in version 2.72. So, that is the reason why it's not showing on your Fitbit app at the moment. 

I'd recommend uninstall and reinstall the app making sure you download version 2.78.

Give this a go and let me know the outcome! 

[lindasue14]

@MarreFitbit I did that and it still downloads this version

 not sure what else to do 😞

[MarreFitbit]

Hmmm... while double checking your screen shots, I was wondering what's the OS that your Android phone is running? Also, would you mind to let me know what's the model of your phone? Did you also check that it's included in our list of Supported Devices? 

Beginning with the release of the Android app version 2.76, Android users will need to be on Android 5.0+ to update to the latest version of the Fitbit app. Users on 4.4 and below will still be able to access the Fitbit app up to version 2.75. 

For more details on app releases, check out the Android release thread.

Hope this helps @lindasue14. Keep me posted!