01-20-2019
07:46
- last edited on
01-21-2019
04:00
by
MarreFitbit
01-20-2019
07:46
- last edited on
01-21-2019
04:00
by
MarreFitbit
My womens health tracker is causing my app to freeze when I tap on that specific tracker. I tried disconnecting Bluetooth and quitting the app and then reinstalling everything. But it continues to freeze up. What else can I try?
01-20-2019 10:07
01-20-2019 10:07
I'm having the same issue. I've deleted and reinstalled the app. I've turned off and restarted my phone. I completed all Fitbit updates. And still the same issues. Please help!
01-20-2019 15:54
01-20-2019 15:54
I also tried turning my phone off and still nothing!
P.S. I did not mean to accept that as a solution....I'm new to this😬
01-20-2019 16:05
01-20-2019 16:05
01-21-2019 03:58
01-21-2019 03:58
Welcome to the Fitbit Community @Mickeymommy and @Kvon1995! Thanks for bringing this to my attention and thanks for already troubleshooting this crashing inconvenience, nice way to go!
Additionally of what you've done, please try the following:
If the issue persists, try uninstalling and reinstalling your Fitbit app. If this doesn't solve the issue, let me know please.
Looking forward to your response!
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02-03-2019 00:00
02-03-2019 00:00
I'm having the same trouble, so tried your solution yesterday. It worked in that I could navigate in, but only once; the next time I clicked the tile it immediately crashed again.
02-10-2019 19:05
02-10-2019 19:05
Mine has started doing the same thing just today. I've tried the restarting Bluetooth and the delete and reinstall stuff. None of it is solving the problem. Very frustrating
02-10-2019 23:33
02-10-2019 23:33
I tried the reboot again and it did work. This time I did my sync devices at the same time.
02-11-2019 10:25
02-11-2019 10:25
Welcome on board @Ctbuk and @S.Jerusalem, it's nice to see you around here! If the issue persists, can you please try to force quite the Fitbit App and log out for a moment.
Please make sure that the Fitbit app is up-to-date.
I'll be around, keep me posted!
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...