help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Menstrual Health says "No Data"

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-29-2023 08:37

‎10-29-2023 08:37

The menstrual health tile on the summary screen on the app says "No Data" but when I click into it the information is there. How do I get it to display X amount of days till period, fertile window, etc?

Best Answer
Labels:
26 REPLIES 26

‎12-06-2023 02:40 - edited ‎12-06-2023 02:40

‎12-06-2023 02:40 - edited ‎12-06-2023 02:40

Thank goodness I have found this thread! Fitbit Support have led me to believe it is only me experiencing this!

They have repeatedly told me to 'update the app to the latest version' (Android, there is no update available to me), or sent me long instructions for how to log my cycle....I've been doing this for years, I have at least 3 years data already there! I hate the way Fitbit support assume you're a new user and you just don't know how to use the app.

The tile on the home page says 'no data, log to start your cycle', apart from a few days at the start of my cycle where the details miraculously appear, only to disappear again a few days later! My data is there, the tile is just not working!

Aarrgghhh I hate this new app! 

I don't know who to tag, @LizzyFitbit , @RodrigoMFitbit , anyone else, please please help with a clear resolution to this! And please don't tell me to update the App as there is no update available! 

 

 

 

Best Answer

‎12-06-2023 02:46

In response to Leo75

‎12-06-2023 02:46

@Leo75 hi, I'm interested to know if your data remained on the dashboard or did it disappear again? 

Mine hasn't been working since the dreaded update in Sept, but last month when I logged my period the info appeared! I thought, great, this has been fixed, but a few days later it disappeared again and has not come back. 

Best Answer

‎12-06-2023 03:45

In response to Linz16

‎12-06-2023 03:45

@Linz16 same as you, I have gone back to No Data :'-(

It seems like you only get data around and during menstruation and ovulation...but I'd like the other data too! 

Best Answer

‎12-06-2023 03:54

In response to Heather-S

‎12-06-2023 03:54

Hi, 

The tile works again when I input my period but then goes back to "no data" after ovulation until I enter my next period. 

Best Answer

‎12-06-2023 03:56

In response to Leo75

‎12-06-2023 03:56

This is my problem too! @Heather-S 

Best Answer

‎12-06-2023 04:14

In response to Leo75

‎12-06-2023 04:14

@Lalalake @Leo75 thanks, seems like it's doing the same for us all then. 

This tile should tell you what cycle day you're on regardless of where you are in your cycle.  

Fitbit keep telling me to update the app, I am on Android v 4.03 with no option to update. 

Best Answer

‎12-06-2023 17:36

In response to Linz16

‎12-06-2023 17:36

Same. I've emailed once and restarted as suggested, updated, and blah blah but my info doesn't show on the tile. It is IN the tile if I click it. Emailed and 2nd time with no response yet from FitBit.

Best Answer