Menstrual Health tracker

[Margaret182]

Is there a way to revert back to the older version of the menstrual tracker. I had an update today and it is awful. It doesn't show you the full month, tell you what day of you cycle it is and no option to add when ovulation actually is. It just assumes everyone ovulated mid cycle. I see no option to add symptoms. Please allow us to revert back to the old version.

Fitbits just seems to be getting worse, First the clock face, then Spotify, the dashboard and now this 

[RayJewel]

The new update to menstral health is horrible. It's not user friendly and you can't use it for anything like you could before. It's essential ally useless the way you've changed it. And I know other agree I just read a fitbit forum on it.

[Odyssey13]

@Joby1982  those decisions are beyond my control. I'm part of a volunteer group that helps by answering questions or merging a post here and there. Only a Fitbit Moderator has the ability to remove posts or threads. The forums were restructured a while back and some old threads were removed, but I don't have an answer for you.

[Joby1982]

Thanks @Odyssey13 for replying appreciate it.

It was a brand new feature request so definitely not an old thread 😔

@LizzyFitbitcan you help us answer that? Seems like it was taken down as people were airing there dissatisfaction 

[IncognitoPerson]

This update is absolutely AWFUL !! My past information and logged ovulation dates ARE INCORRECT!!! I have been paying premium only to have my pervious logged information wiped away??? Now I have no information to tell my Dr when trying to calculate our future due date because the displayed periods are NOT correct and I never bothered to write any of this information on pen and paper. This is horrible and extremely disappointing.

Fitbit did you even user test this by the population of people who use it? 

How can I get my old logged information back?

I am extremely disappointed and dissatisfied. 

[Joby1982]

Oh no sorry to hear that. It's terrible isn't it. I am trying to conceive so being using the app religiously but won't be any more if they don't change it back 😔

[IncognitoPerson]

I understand your fustration! I send you and your family soo much
compassion and support!! Power to you and good luck with your journey!!
❤️

[Curious-Insanit]

Yeah I literally switched from Clue to Fitbit because Clue updated and made the experience worse like this - making you take more steps to track your symptoms etc!

Fitbit is getting worse and worse!

[JennDrab]

It's updated back to the new version despite pausing updates @StayaLC  🤬 scales won't sync weight again with the new version and got the rubbish menstrual app back

[Margaret182]

Soooo @LizzyFitbit (who I can't even tag anymore 🤯) no one here likes this new "improved" update, is anything going to be done? We would at least like to know of the devs are getting this feedback and if they are going to do something. We expect some kind of explanation...

[StayaLC]

Yea sadly I got that this morning as well. How disappointing.

[Joby1982]

Aww thank you ❤️❤️‌ all the best of luck with yours 

[Joby1982]

sent a message to Google. If they don't reply maybe we need to say something on the made by Google Facebook page. It's getting ridiculous 

[TheKaylers]

Me too!! It's beyond frustrating. Even today when I started my period, I put it in and it just picked a date that my period will end and I can't seem to edit it! Clearly no women were involved in this update. 

[Azurille]

Same.. I blocked updates 5 different places, on my phone, the wifi and notification settings, in the store, in the app settings.. it just does it anyway. We have no say in the products, we buy anymore.. it can't be legal to ignore these blocks and pauses on updates. Or force it like "do it or you can't use it at all", when I bought the device. They changed something on my phone, I didn't allow. They changed the product, they sold me.

[Azurille]

UPDATE!! It lasted 2 hours. Then the update wormed it's way through the blocks and changed it again anyway.

Hello Ladies!

Can you try something for me?

I have a samsung phone, and I THINK, I finally blocked the wretched menstrual update.

I deleted the fitbit app and reinstalled it, then NOT opening it, I went to settings - apps - fitbit - mobile data and then switched OFF "allow background data usage". It might be called something similar, since I am translating it to english.

I also cleared the cache and data. Settings - apps - fitbit - storage (translated) - clear cache and data.

I also switched off automatic updates in the google store.

I don't know exactly, what did the trick, but it seems to work after blocking all these BEFORE opening the newly installed fitbit app.

Then I logged, and said no to everything.

Now it says inside the app, that it needs to pair with my luxe and there is an update. It syncs fine anyway, and I ofcourse ignore the update message. 

I hope, it works for you as well ❤️

Feel free to let me know, if it worked for you aswell

[Margaret182]

Reply I got from support:

Hello Margareth,

Sorry to hear this, We're constantly striving to improve Google and Fitbit products and services, and we appreciate all the input we receive from our customers. The best place to make your voice heard is the Product Feedback board on our community (community.fitbit.com/t5/Product-Feedback/idb-p/features). 

If you have additional questions about your Fitbit device or service, visit help.fitbit.com

For your reference, your case number is. If you need more help, you can contact us again and reference this case number, or reply to this email to reopen your case.

Regards,

Marybell

The Fitbit Customer Care Team

***

I don't think any of our complaints are being heard. Instead we get a generic reply for tips on how to use a highly illogical update. So many features taken away that we used regularly.

It would be nice is someone took our feedback seriously

Moderator Edit: Personal info removed

[Joby1982]

First half decent response. Could you tell them that we did to a feature request but that it got deleted!? Maybe send the link to this forum chat so they can see all the complaints. Not sure what else we can do. I didn't get a reply from made by Google 😔

I was debating starting a new one today but I reckon it will just get taken down again 😔