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My periods disappear

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‎01-21-2020 17:35 - last edited on ‎01-23-2020 08:40 by Fitbit Moderator

‎01-21-2020 17:35 - last edited on ‎01-23-2020 08:40 by Fitbit Moderator

Earlier this month the data I select for my female health started disappearing immediately after being selected. I see this has been a problem many have had but I'd dont see a solution. Is there one?

 

 

Moderator edit: updated subject for clarity

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‎01-23-2020 08:43 - edited ‎10-11-2023 08:35

‎01-23-2020 08:43 - edited ‎10-11-2023 08:35

Hi there @Longilala, welcome to the Community Forums. Thanks for bringing this to my attention. 

I'd recommend to make sure that your Fitbit app is up-to-date. If the issue persists after updating your Fitbit app, let's try the following:

  1. Log out from the Fitbit app.

  2. On your phone’s settings, tap on Apps > Fitbit > Storage > Clear Cache.

  3. Then, go back to the previous screen, tap on “Force stop” and reboot your phone.

  4. Open the Fitbit app and log back in to your account.
  5. Open the Female Health Tracking tile.
  6. Enter your info and click on save.
Maria | Community Moderator, Fitbit


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