help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Period edit will not save

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-28-2023 20:13

‎02-28-2023 20:13

The period edit will not save. I can edit it and it says it saved successfully however it immediately reverts back to the prediction and the edit for actual is not saved. 

Best Answer
112 REPLIES 112

‎03-02-2023 04:30

In response to LokiV

‎03-02-2023 04:30

Mine doing same. It also would not sync up with my phone yesterday. Once it did I lost all my progress.

Best Answer
0 Votes

‎03-02-2023 04:38

In response to LokiV

‎03-02-2023 04:38

Fitbit Apple app crashes immediately when trying to open.  Fitbit is such a disappointment.

 

Best Answer
0 Votes

‎03-02-2023 04:53

In response to LokiV

‎03-02-2023 04:53

same. wonder how long it will take til fitbit replies

 

Best Answer

‎03-02-2023 04:56

In response to LokiV

‎03-02-2023 04:56

Seems we are all suffering the same issue.  For balance, I cannot remember the last time I had an app problem, so lets all chill a bit, don't let it stress you, and let the techs fix this.  Its not the end of the world - the device is still tracking my bike ride and walk (with phone GPS) correctly.  We will cope!!!

Best Answer

‎03-02-2023 04:57

In response to LokiV

‎03-02-2023 04:57

I am having the same issue.

Best Answer
0 Votes

‎03-02-2023 04:59

In response to LokiV

‎03-02-2023 04:59

Same following

Best Answer
0 Votes

‎03-02-2023 05:00

In response to jodw

‎03-02-2023 05:00

Just another report of the same issue happening to me.

Best Answer
0 Votes

‎03-02-2023 05:01

In response to jeanbean52

‎03-02-2023 05:01

Agree. 2+ hours down the line, fitbit support where are you? At least a holding response would demonstrate a level of customer care.

Best Answer

‎03-02-2023 05:02

In response to jodw

‎03-02-2023 05:02

Mine started yesterday and would not sync with my device. Once it did I lost all my step progress.

Sent from my iPhone
Best Answer
0 Votes

‎03-02-2023 05:03

In response to Alex_Lane

‎03-02-2023 05:03

I agree. There was an issue about a month ago which they fixed fairly quickly. Other than that and this, I’ve had mine for about 10 years without problems. It would be helpful if they put up a notice 


Sent from the all new AOL app for iOS
Best Answer

‎03-02-2023 05:12

In response to LokiV

‎03-02-2023 05:12

Same issue here. Hope this gets fixed soon.

Best Answer
0 Votes

‎03-02-2023 05:28

In response to LokiV

‎03-02-2023 05:28

Yep. Same here. These are a lot of issues for a product that has been out long enough. This will be my last fitbit. Time to move on to something better. 

Best Answer
0 Votes

‎03-02-2023 05:36 - edited ‎03-02-2023 05:37

‎03-02-2023 05:36 - edited ‎03-02-2023 05:37

I am also having issues today, with the dates reverting to predictions even when I've edited it to make it accurate. I signed out, forced a stop in the app, restarted my phone (android), signed back in and now all the previous dates have vanished and it's still reverting to the predictions. 

Best Answer

‎03-02-2023 05:36 - edited ‎03-02-2023 05:37

In response to LokiV

‎03-02-2023 05:36 - edited ‎03-02-2023 05:37

Having the same issues, this crap is getting very old

Best Answer

‎03-02-2023 05:39

In response to Pocketblair

‎03-02-2023 05:39

I deleted the app from my phone and reinstalled it from the App Store (I'm on an iPhone) about half an hour ago. Logged back in and all is working as expected now.

Best Answer

‎03-02-2023 05:41

In response to LokiV

‎03-02-2023 05:41

Same here. iPhone SE 

Best Answer
0 Votes

‎03-02-2023 05:41

In response to LokiV

‎03-02-2023 05:41

Came back from a walk and the app is back to working for me.  Didn't try any fixes, so the techs must have taken care of what was causing my app problem.

Best Answer
0 Votes

‎03-02-2023 05:41

In response to LokiV

‎03-02-2023 05:41

The app has updated. I had to delete it from my phone (I'm on an iPhone) and reinstall it from the App store. Logged back in and everything is working as expected.

Best Answer
0 Votes

‎03-02-2023 05:50

In response to SunsetRunner

‎03-02-2023 05:50

It’s still not working for me
I have deleted it multiple times and it still won’t load.
Best Answer

‎03-02-2023 06:09

In response to LokiV

‎03-02-2023 06:09

Same, still happening.  Last sync was 5:45 this morning.  Can't access last night's sleep on the website either.  Frustrating when no one will respond here.  Have reached out as well.  Downdetector is showing hundreds of hits concerning the app.  Suppose it will just start working later.

Best Answer