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Save button does not work in menstrual edit

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‎11-28-2021 16:18

‎11-28-2021 16:18

I am able to edit my period but the save button does absolutely nothing. I tap and it does not work. 

I have already deleted the app, turned phone on and off, reinstalled all, made sure my phones software and the Fitbit app are up to date and the save button still does not work. It’s been a few days of trying to fix this on my own. This is a real inconvenience when your tracker to conceive. 

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23 REPLIES 23

‎12-29-2021 02:42

‎12-29-2021 02:42

I am also having this issue 😑 so will be grateful for a solution.

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‎12-30-2021 04:55

‎12-30-2021 04:55

Has anyone found a solution to this? I’m having the same issue. 

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‎12-30-2021 23:44

‎12-30-2021 23:44

Yes I'm also having the same problem, I've reinstalled, turned predictions off and in, turned my phone off and on and I can't edit my period from 24th December to 30th. 

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‎12-31-2021 03:42

‎12-31-2021 03:42

Also having this issue, trying to backdate the end of my cycle. Running Android 12 on Pixel 4. This is also in tandem with my Inspire 2 not being able to ring my phone through tile or showing me my text messages 😕 

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‎01-02-2022 17:10

‎01-02-2022 17:10

Been trying to edit my period, which ended on the 1st. The prediction has it going through to the 5th. When I try to edit it, dragging the circle to the correct date, I hit save, it says edit successful, but it doesn't actually change anything. The red line still predicts it'll end on the 5th. Basically, this function has NEVER worked correctly, and it's always a pain to deal with.

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‎01-02-2022 17:22

‎01-02-2022 17:22

Same, but this has been going on since at least the 19th, when I tried to add my period the day it started.  I can see it on the calendar but it's like the system doesn't pick it up as a logged period.

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‎01-02-2022 21:56

‎01-02-2022 21:56

I found this issue tonight while playing with it.  It's telling me I logged an ovulation test.  I promise you I did not.  I don't take these tests and I've gone thru several weeks and cannot find a logged test. Anyone else have this pop up? 

Screenshot_20220102-235227-508.png

 

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‎01-05-2022 15:27

In response to SunsetRunner

‎01-05-2022 15:27

The app isn't saving any edits whatsoever. I wanted to record intercourses and fertility tests and I can't. This app is crap in general - I don't know why I've been using it.

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‎01-05-2022 16:12

‎01-05-2022 16:12

Same. Very frustrating. I can't save an edit, I can't even delete a period. I've had this issue before but usually it can't edit a current period, but can edit it the day after. Now, it cannot do anything. I've tried deleting cache and data, uninstalling, restarting and logging out, and nothing is working. 

 

There is always something wrong with this function. Not good enough to not have the basics work correctly.

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‎01-06-2022 04:31

‎01-06-2022 04:31

I am also having this issue. I also cant 'log detail' on those days. I can add them but they wont save? 

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‎01-06-2022 13:19

‎01-06-2022 13:19

I'm also having issues problems with making edits to periods on the menstrual tracking. I edit the period, click save and it comes up 'edit successful', however it doesn't actually save the changes.

 

I've contacted Fitbit support via the online chat facility, it's been passed to someone to look in to and I'm told they will email me. Has anyone contacted support about this issue?

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‎01-13-2022 09:33

‎01-13-2022 09:33

I have replied in another discussion with subject line  Save button won’t work on period tracker

as below:

I have the same issues since Dec 2021 and it already missed 2 of my periods that I couldn't save after edit the period duration. I have tried the followings:

1. uninstall the app

2. power off my iPhone and restart my iPhone

3. Reinstall the app

4. Remove the Mentral Health Stats from Today

5. Add the Mentral Health Stats back to Today.

Nothing works! We need technical support for this bug!

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‎01-13-2022 12:07

‎01-13-2022 12:07

After contacting Fitbit support team they came back to me with the following resolution:

  • Check if your Android's version on your phone has an update pending to be downloaded, if so, downloaded and move on to the rest of the steps, do the same if there is not an Android software update pending.
  • Uninstall the Fitbit app from your phone.
  • Restart your phone,
  • Install the Fitbit app back.
  • Log back into the app.
  • Sync.
  • Monitor this for a while.

 

I've followed all of the above steps but still have the issue. I have gone back to Fitbit support team to advise the above steps didn't fix the issue and that this is obviously a wide issue as so many people in the Fitbit Community are also having similar problems. They have now responded with the following:

Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. 
We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

 

I'll let you know if I hear back from them again with a resolution that fixes the problem.

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‎01-19-2022 11:28

‎01-19-2022 11:28

So, I have found a work round for this issue until fitbit pull their finger out!

Delete the period that needed editing and once its removed add a new one on the right date. 

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‎01-19-2022 13:51

In response to Tinytina71

‎01-19-2022 13:51

I tried this a few times before and it has said "Delete successful", however it never saved. 

 

I did just try it again, and it didn't work the first time, then I refreshed the app and did it again and it worked. Perhaps they updated that part of the bug? Unsure why it worked now when it didn't before.

 

Editing still doesn't work however. Very frustrating.

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‎01-19-2022 17:18

In response to Tinytina71

‎01-19-2022 17:18

i cant delete, edit, nothing. none of the buttons work and it's just on the period tracker. everything else works! 
i've seriously been thinking about getting an Apple watch because there seems to be too many issues with this.
Rosie 
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‎01-20-2022 04:53

‎01-20-2022 04:53

I have the same issue. I have done everything recommended. And NOTHING works. I really hope Fitbit fixes this issue!

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‎01-30-2022 07:41

‎01-30-2022 07:41

I am having the same issue. I can't edit the dates of my period and I tried all the suggested steps to fix. I found some older forum posts from 2018 suggesting to turn off prediction and try again, that did not work either. Whenever I attempt to move the end date of my previous cycle from the 11th to the 10th, it lets me move the end date but after I save it says my edit was successful but the date snaps back to the 11th and my edit is not actually saved. 

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‎03-08-2022 07:59

In response to Tinytina71

‎03-08-2022 07:59

How did you delete the period? I thought about that too but couldn't figure out how to. 

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