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Symptom logging won't save, keep getting welcome messages

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‎07-16-2019 17:57

‎07-16-2019 17:57

I bought a Versa a few days ago. Every time I open the female health tracking it gives me the welcome messages and asks me all the enrollment questions--am I on birth control, etc. It also doesn't save the period I logged. Also, when I log the period and try to log details on a day, I save them, then select the next day, the previous day's details disappear (meaning the dot that shows there are details logged disappears).

 

I have forcestopped the app. Logged out and back in. Made sure I'm set as female. Logged out, restarted my phone,  then logged back in. Made sure I'm using the most updated app version. 

 

My phone is a Samsung Galaxy s8 Active and I'm using Android version 8.0. 

 

I'm really frustrated that I spent the money on this watch and this whole feature won't work. 

 

 

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11 REPLIES 11

‎07-16-2019 18:10

‎07-16-2019 18:10

Just wanted to add that I uninstalled and reinstalled the app as well. Still won't work 

 

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‎08-05-2019 16:11

‎08-05-2019 16:11

@MarreFitbit 

 

Is there no solution to the problems I have with the female tracking? I've walked through all the trouble shooting tips I can find. 

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‎08-28-2019 11:53

In response to Mandy318

‎08-28-2019 11:53

I am having the same problem!! It is soooo frustrating. 

Have you had any luck figuring out a solution? 

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‎10-06-2019 14:24

‎10-06-2019 14:24

Still no answer Fitbit? I'm having the same problem. 

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‎10-14-2019 14:14

‎10-14-2019 14:14

I am having the same issue and I JUST got my Fitbit so it is 100% current on updates 😞

 

An an answer would be nice...

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‎01-14-2020 15:08

‎01-14-2020 15:08

Just got my Inspire today, and this appears to be an issue I am having as well. All other functions seem to be working as expected, except this one.

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‎01-20-2020 08:41

In response to Gher

‎01-20-2020 08:41

Yes I experience this as well!

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‎01-25-2020 07:21

‎01-25-2020 07:21

Just discovered mine is doing the same thing. Very frustrating...

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‎01-25-2020 07:23

In response to Shalee23

‎01-25-2020 07:23

Mine is with Inspire HR though.

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‎01-27-2020 14:16

In response to Gher

‎01-27-2020 14:16

Okay, I finally got mine working with this feature.

 

I had to go in, through the initial welcome messages, and put in the dates/ basic info for at least my last two periods. One wasn't enough, I had to put in at least two. Once I did that, it seemed to trigger the feature to finish the welcome set up. It seems to be working now.

 

I'm not sure why putting in this information worked (since it seems the welcome messages should only "play" once), but hopefully this works for others!

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0 Votes

‎10-23-2021 22:21

‎10-23-2021 22:21

Having this problem on my luxe. Fitbit,sttill no solution after 2 years? 

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