Symptoms don't save

[Anna.94]

Hi! I have encountered a problem with my Fitbit alta hr. Whenever I log the symptoms in the period calendar, the symptoms doesn't save. I click on save, but when I exit the calendar and re-enter it, nothing is there. The logged period is there, but no symptoms. Does anyone have the same problem?

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Hi there @Anna.94, welcome to the Community Forums. Thanks for bringing this up. Your logged symptoms should be saving in the app.

One thing I would check for is to make sure you're running the latest Fitbit for Android app. If you're not, please update!

Let me know if this helps.

[Skarner]

 Exact same issue. Female health is welcoming me like a new user each time I go back to it. After going through the welcome screens repeatedly, my period is always logged, but no symptoms will save. I have the latest version of the app. My fitbit is versa, phone is Samsung s10. 

[Anna.94]

Hi again, and thanks for answering me. 

After the latest update, which came out the day after I started this topic, it seems to be working fine. Thanks again! 

[Jenna917]

I've been having the same issue since 12/9/19. I'm running the most current version of the app and I've tried restarting the app and restarting my phone. Any ideas on what I can do? My husband and I are trying to conceive so I'd really love to add details to keep track of periods, ovulation, etc. 

Thanks!

[Hellyeahkate]

Yes, me too. The symptoms rarely save f(the last month to month and a half for me). Occasionally it will save, but then not for another week or two. Symptom tracking isn't useful if you can't actually track them 😞

I've tried reinstalling the app, forcing stop, rebooting my phone, updating the app. I use the app on a OnePlus mobile.