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iOS app crashing Female Health tile

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‎07-22-2019 10:12

‎07-22-2019 10:12

Fitbit Update: 7/22/19

 

Hey everyone!

 

We're sorry to hear you're all experiencing an app crash or the app freezing up when trying to access the Female health tile. This appears to have started on the latest iOS app update 3.1.

 

We've escalated this issue to our developers and will keep you up to date when we receive more information for a fix.

 

Thank you all for your patience!

Want to get more steps? Visit Get Moving in the Health & Wellness Discussion Forum.

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‎09-06-2019 09:26 - edited ‎03-27-2024 06:08

In response to reetytru

‎09-06-2019 09:26 - edited ‎03-27-2024 06:08

Hi everyone. Thanks so much for getting back to me and letting me know how your app is doing. 

We have fully released the Fitbit for iOS app version 3.5. This app version should resolve the app crash some of you were experiencing when clicking on the Female health tile. 

Please make sure to update the app if you haven't yet done so.

I'm now closing this thread from further comments. If you experience the app crash again on the new app version, or if anything else comes up we'd like for you to open a new thread/discussion to report. 

Also, for the ones who are on Android phone and the issue persists, you can join this thread. 

Thanks for all your cooperation and patience while a fix was put in place. 

Maria | Community Moderator, Fitbit


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52 REPLIES 52

‎07-14-2019 12:24 - last edited on ‎07-15-2019 06:15 by Fitbit Moderator

In response to CvandyP

‎07-14-2019 12:24 - last edited on ‎07-15-2019 06:15 by Fitbit Moderator

Hello, I just updated and downloaded the new Fitbit app for my iPhone. The female health tracker will open the calendar but will freeze the app and not display the calendar. The app will allow me to make daily edits by using “+” on my Today Screen, but will not allow me to view the whole calendar. I can also go to Discover and open the FHT through that method, and it will show the calendar and my cycle records. However if I try to make edits to my calendar it freezes and closes the entire app. Thank you in advance for your help with this issue. 

 

 

Moderator edit: updated subject for clarity & added label

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‎07-14-2019 15:21 - last edited on ‎07-15-2019 05:55 by Fitbit Moderator

In response to CvandyP

‎07-14-2019 15:21 - last edited on ‎07-15-2019 05:55 by Fitbit Moderator

This feature is no longer working. It’s blank when I open it and freezes the app. The whole app is slower in general since the update but this feature is just not working anymore. Please fix it soon

 

 

Moderator edit: updated subject for clarity & added label

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‎07-14-2019 16:47

In response to Rwarrix

‎07-14-2019 16:47

Hi I am having the same issues with the FHT it keeps freezing my app, I have restarted my phone and uninstall and reinstall the app however does not fix it. Help??

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‎07-14-2019 16:50

In response to Rwarrix

‎07-14-2019 16:50

Hi All, my fitbit app keeps freezing every time I try and open the FHT part ever since I updated the app last night. It lets me add information but doesn't let me view the calendar. I have tried restarting my phone, uninstalling and reinstalling the app however it still freezes. Help??

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‎07-14-2019 17:38 - last edited on ‎07-21-2019 15:46 by Moderator Alum

‎07-14-2019 17:38 - last edited on ‎07-21-2019 15:46 by Moderator Alum

When I went into the women’s health tracker today to log it comes up with a blank calendar and then the app freezes.  My app is up to date (updated today apparently) and I tried force quitting, turning off Bluetooth, and turning off my phone - all to no luck. Any help?

 

 

Moderator edit: updated subject for clarity

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‎07-14-2019 19:03 - last edited on ‎07-15-2019 05:48 by Fitbit Moderator

In response to CvandyP

‎07-14-2019 19:03 - last edited on ‎07-15-2019 05:48 by Fitbit Moderator

I have a charge 3 and an iPhone 6 (plus I think). I updated to the new app today, and now when I click on the female health tracker app in the Fitbit app, it freezes and shows no calendar. It won’t let me edit periods, exit out/go back, or anything. I have to force close the app. 

 

I have already tried: 

-uninstalling and reinstalling the app

-logging out, force closing, turning Bluetooth off, turning phone off for minimum of 1-2 minutes, turning phone and Bluetooth back on, and logging back in. 

 

Can anyone help me? I have been meticulously tracking everything since November and I’m upset that it’s not working. 

 

 

Moderator edit: updated subject for clarity & added label

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‎07-15-2019 05:54

In response to KatieButton

‎07-15-2019 05:54

Hello there @KatieButton, thanks for stopping by and bringing this to my attention. I appreciate the steps you've taken so far in order to solve the crashing issue. 

 

The problem has been escalated for investigation. We appreciate your help and will update everyone when we have more info. Please stay tuned and we thank you for your patience.

 

Let me know if you have any questions present. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎07-15-2019 05:56

In response to Doodlebugle

‎07-15-2019 05:56

Welcome to the Female Health board @Doodlebugle, thanks for stopping by and bringing this to my attention. 

 

If you haven't done so, please try the following steps:

 

  • Log out from your Fitbit app
  • Force quit the app
  • Turn off the Bluetooth
  • Shut off your phone and turn it on after 1-2 minutes
  • Turn on the Bluetooth
  • Log back into your Fitbit app

 

Let me know if your app is still crashing after following the above steps, I'll be around.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎07-15-2019 06:00

In response to CvandyP

‎07-15-2019 06:00

Welcome to the Female Health board @CvandyP, thanks for stopping by and bringing this to my attention. I appreciate the steps you've taken so far in order to solve the crashing issue. 

 

The problem has been escalated for investigation. We appreciate your help and will update everyone when we have more info. Please stay tuned and we thank you for your patience.

 

Let me know if you have any questions present. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎07-15-2019 06:02

In response to MarreFitbit

‎07-15-2019 06:02

Thank you, it seems to be working. Although still very slow and delayed when loading

Sent from my iPhone

Please excuse typos and brevity
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‎07-15-2019 06:17

In response to AllisonSkye08

‎07-15-2019 06:17

Welcome to the Female Health board @Rwarrix and @AllisonSkye08, thanks for stopping by and bringing this to my attention. I appreciate the steps you've taken so far in order to solve the crashing issue. 

 

The problem has been escalated for investigation. We appreciate your help and will update everyone when we have more info. Please stay tuned and we thank you for your patience.

 

Let me know if you have any questions present. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎07-15-2019 06:26

In response to Doodlebugle

‎07-15-2019 06:26

Hi there @Doodlebugle, thanks for coming back and giving me some updates of the issue. 

 

The problem has been escalated for investigation. We appreciate your help and will update everyone when we have more info. Please stay tuned and we thank you for your patience.

 

Let me know if you have any questions present. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎07-15-2019 07:13

In response to MarreFitbit

‎07-15-2019 07:13

I was able to solve the problem with deleting the app and then reinstalling
it. Maybe it was caused because I had updated my dashboard? The
reinstalled app now works and has the old dashboard.

--
CVP
"Do smALL things with great love!"
-Mother Theresa
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‎07-15-2019 12:29

In response to CvandyP

‎07-15-2019 12:29

I have the same problem 😞 

 

If you delete the app does it not delete all your data? 

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‎07-15-2019 14:19 - last edited on ‎07-16-2019 07:11 by Fitbit Moderator

In response to CvandyP

‎07-15-2019 14:19 - last edited on ‎07-16-2019 07:11 by Fitbit Moderator

The female health log crashes the app every time I try and use it. I’ve tried the ‘fix’ of closing the app and switching off Bluetooth but it doesn’t work. I’ve also tried the remove and reinstall the app but that didn’t work. Any ideas? 

 

 

Moderator edit: updated subject for clarity & added label

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‎07-16-2019 07:11

In response to Pandapanda

‎07-16-2019 07:11

Welcome on board @Pandapanda, thanks for stopping by and bringing this to my attention. I appreciate the steps you've taken so far in order to solve the crashing issue. 

 

The problem has been escalated for investigation. We appreciate your help and will update everyone when we have more info. Please stay tuned and we thank you for your patience.

 

Let me know if you have any questions present. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎07-21-2019 04:11

In response to Pandapanda

‎07-21-2019 04:11

Same for me, hoping it is fixed soon!

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‎07-21-2019 07:18

In response to Pandapanda

‎07-21-2019 07:18

Yep, same here as well! 

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‎07-21-2019 09:28

In response to MarreFitbit

‎07-21-2019 09:28

Also having the same issue here 😡

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