Android app not saving FHT data/crashing

[AlessFitbit]

Fitbit Update: 9/12/19

Hey all!

With the last Fitbit for Android app update, some of you reported no longer experiencing these issues with Female health tracking. If you haven't already, please update to version 3.5.

We're now closing this thread from new comments. Please open a new topic if you need to report any new issues! 

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Fitbit Update: 8/4/19

Hi everyone!

We're aware of some issues currently affecting the FHT tile on the Android version of the Fitbit app. 

• Your previously logged data may have disappeared from the calendar 
• Logging any new periods/data is not saving
• The app will crash when trying to access the FHT tile

We've reported this to our team for investigation. We hope to get this resolved very soon, but in the meantime, we appreciate your patience. I'm sorry for any inconvenience this has caused. 

[Pandoura]

My Fitbit app updated yesterday and all of my female health info I've been tracking is gone. I've tried a few things to see if it comes back, restarting my phone, logging out of the app ect. None of that did any good. My app now crashes on me when I try to view the female health section. Is my tracked info gone..? Will it show once this issue is fixed..? 

Moderator edit: updated subject for clarity

[Pandoura]

I've seen reviews of the Fitbit app people saying their tracked feminine health info is gone after the update. Glad I'm not alone! Hoping it comes back once this is fixed!

[Gizmofire]

Same here.

The last few days I noticed my data was gone and any time I tried to log something, the app would freeze. I'd close it and clear the cache and the app would come back. Sometimes it would take a phone restart. 

Today I uninstalled and reinstalled the app, and when I tried to log the data, it took me to the screen to log stuff, but then crashed, black screen, android notification to say it has crashed. Twice. 

Hopefully it will be resolved soon! 

[Emmi777]

Mine is gone too and it's really frustrating because I have been tracking on there daily since it was released attempting to find my pattern, and now it is all gone! I am so disappointed. I really hope it fixes itself and reappears. I just keep logging hoping it one day shows back up. 

[Pandoura]

I have also been using it daily since release. I'm very upset my previous logs are gone and I'm not able to access the female health tracker without my app crashing. I really hope it comes back once they fix it!

[Emmi777]

It is fixed

[Pandoura]

So glad its fixed for you! Mine still isn't but hopefully really soon!

[Msadero]

Mine still is not working either. I've tried restarting, clearing data, uninstalling. It still freezes and doesn't save my info. 

[Pandoura]

Sadly I'm still having the same issue and I've tried everything I know. I'd hoped it would have been fixed by now.

[SunsetRunner]

I can enter previous days female health info, the info saves and displays the dot icon for logged info but since the latest update, it will not save or show logged info for the current days info. I'm using galaxy s9 and it's literally just the current day that will not update. Everything else works fine. 

Moderator edit: updated subject for clarity

[jocelynloane]

Mine too! Just did the live chat and they couldn’t fix it and said it’s a bug on their end. Apparently they are sending an email about accessing my iOS log? So annoying as I need the stats for a Dr appointment tomorrow and had relied entirely on the app to store it for me. Back to pen and paper from now on!

[Emmi777]

I just live chatted with the help desk until it was fixed

[Pandoura]

So sorry you need that info for your doctor's appointment and can't even access it. I also had been only using the app, very useful to me for appointments. I really hope once they fix it all of the previously logged into is still there.

[LizzyFitbit]

Hi @SunsetRunner. Welcome on board.

I've moved your post to this Female Health Tracking thread, to keep our forums organized, and so you can receive more related responses about this situation. Thanks for the information provided, as well for sharing that you have the latest Fitbit app update. This sounds odd, and I'd recommend to try the following steps:

1. Log out from the Fitbit app.

2. On your phone’s settings, tap on Apps > Fitbit > Storage > Clear Cache.

3. Then, go back to the previous screen, tap on “Force stop” and reboot your phone.

4. Open the Fitbit app and log back in to your account.
5. Open the Female Health Tracking tile.
6. Enter your info and click on save.

Give it a try and let me know how it goes.

[JustMaintaining]

I was also having issues with my galaxy s9 plus, the dots wouldn't show up anymore to show I logged something.  It seemed to have an issue saving and when i go to edit I would have to re-select anything I already selected on that day.  I followed your steps and it is worse.  It now crashes the app every time I try and go into female health.

[Pandoura]

I honestly thought this would have been fixed by now I'm shocked that it hasn't been.

[Emmi777]

Yeah mine stopped working again...

[watermelemon]

Hi, everyone.  My Female Health Tracker hasn't been working properly since the v3.0 update, either.  My data won't load, it won't save data I try to log, and it will often freeze when I am trying to do these basic things.  I don't understand why this hasn't been fixed yet.  Hopefully it will be fixed soon.

[Pandoura]

My Fitbit app just had another update. I'm all excited thinking its gonna be fixed, wrong. My app still crashes when I open female health.