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Android app not saving FHT data/crashing

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‎08-04-2019 16:53 - edited ‎09-12-2019 11:47

‎08-04-2019 16:53 - edited ‎09-12-2019 11:47

Fitbit Update: 9/12/19

 

Hey all!

 

With the last Fitbit for Android app update, some of you reported no longer experiencing these issues with Female health tracking. If you haven't already, please update to version 3.5.

 

We're now closing this thread from new comments. Please open a new topic if you need to report any new issues! 

Fitbit Update: 8/4/19

 

Hi everyone!

 

We're aware of some issues currently affecting the FHT tile on the Android version of the Fitbit app. 

  • Your previously logged data may have disappeared from the calendar 
  • Logging any new periods/data is not saving
  • The app will crash when trying to access the FHT tile

We've reported this to our team for investigation. We hope to get this resolved very soon, but in the meantime, we appreciate your patience. I'm sorry for any inconvenience this has caused. 

Want to get more steps? Visit Get Moving in the Health & Wellness Discussion Forum.

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71 REPLIES 71

‎07-25-2019 13:53

In response to Pandoura

‎07-25-2019 13:53

Hi everyone! 

 

I'm glad to hear that the issue has been already resolved for some one you. 

 

If you're on Android device, make sure you've updated your app to version 3.0. This app version should resolve the app crash some of you were experiencing when clicking on the Female health tile. 

 

On the other hand, if you're using iOS, we're sorry to hear you're all experiencing an app crash or the app freezing up when trying to access the Female health tile. This appears to have started on the latest iOS app update 3.1.

 

We've escalated this issue to our developers and will keep you up to date when we receive more information for a fix.

 

Let me know if there's anything else I can do to assist you in the meantime. 

Maria | Community Moderator, Fitbit


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‎07-25-2019 14:03

In response to MarreFitbit

‎07-25-2019 14:03

Up to date and still not working. 

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‎07-25-2019 14:05

In response to Msadero

‎07-25-2019 14:05

Up to date on my Android and it's still not working for me. 

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‎07-25-2019 15:44

In response to MarreFitbit

‎07-25-2019 15:44

Just updated the app. 

 

Information still missing and app still crashing if I try to log something. Crashes out to black screen. No appreciable difference to the issue unfortunately. 

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‎07-26-2019 10:42 - edited ‎07-26-2019 10:43

In response to Gizmofire

‎07-26-2019 10:42 - edited ‎07-26-2019 10:43

Hi @Gizmofire! As mentioned, we've escalated this issue to our developers and will keep you up to date when we receive more information for a fix. 

 

Hey there @Pandoura and @Msadero, thanks for coming back and letting me know you're still having the issue with your Android. Please try uninstalling and reinstalling your Fitbit app.

 

Let me know if this doesn't solve the issue.

Maria | Community Moderator, Fitbit


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‎07-26-2019 11:09

In response to MarreFitbit

‎07-26-2019 11:09

@MarreFitbit  Thanks for the response! I uninstalled and reinstalled, I am able to open the female health tracker without instant crashing it is slow and eventually does crash the app. I noticed when I scroll back to April/May to check if my previously logged info is there it freezes then the app with crash. None of the days logged have that black dot to indicate info was logged those days. A bit of improvement but not fully working for me just yet.

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‎07-26-2019 21:11

In response to MarreFitbit

‎07-26-2019 21:11

Hi @MarreFitbit , I understand that Fitbit is working on the issue but I would just like to point out that, although you said that the v3.0 Fitbit app update should have fixed some issues, for me, this was the version that started the issues.  I use a Galaxy J5 Pro with Android 8.1.0, and my Fitbit app is currently up-to-date with version 3.2.  The Female Health Tracker section was perfectly fine for me until v3.0, and since then none of my logged data has appeared and the app will not let me log data, and will often freeze while trying to do so or scroll through calendar.  Thank you, I just wanted to clear up the misconception that these issues started before v3.0, because for me that was where they started.

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‎07-28-2019 15:40 - last edited on ‎07-29-2019 07:06 by Fitbit Moderator

‎07-28-2019 15:40 - last edited on ‎07-29-2019 07:06 by Fitbit Moderator

Hello, my period tracker opens but the periods I have tracked on my Charge 2 fit bit disappeared. I want to look back and see what I logged but it vanished. Can I have that information back on my app?? Where did it go? I never deleted anything..it just no longer shows anything I logged and saved. 

 

 

Moderator edit: updated subject for clarity

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‎07-29-2019 07:16 - edited ‎07-29-2019 07:18

In response to Oceanflower

‎07-29-2019 07:16 - edited ‎07-29-2019 07:18

Welcome to the Community Forums @Oceanflower!

 

Sorry about what happened to your data, a couple of days ago we've noticed this issue has re-emerged this month. Thanks for reporting this you can follow all the details and contributed with updates in this thread. The problem has been escalated for investigation. 

 

However, I've seen you contacted our Support Team after posting here. Please keep an eye on your inbox, someone will be in touch with you shortly.

 

We appreciate your time and understanding while we're working on this. Please stay tuned and thank you for your patience. Let me know if you need anything else!

Maria | Community Moderator, Fitbit


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‎07-29-2019 20:18

In response to watermelemon

‎07-29-2019 20:18

This lag and crashing is really old. I'm honestly surprised it's not fully fixed yet. I really would love to know if all of my previously logged info is coming back..

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‎07-31-2019 17:43 - edited ‎07-31-2019 17:52

In response to MarreFitbit

‎07-31-2019 17:43 - edited ‎07-31-2019 17:52

My app is up to date on android system but female health is still lagging then crashing and all my logs are gone. I tried re-installing but no success.  I'm so sad!  So much data is gone, I really really hope it can be restored.  Such a bummer as I've been using this app to monitor a health issue 😞

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‎08-01-2019 11:03 - edited ‎08-02-2019 12:16

In response to Angrynerd007

‎08-01-2019 11:03 - edited ‎08-02-2019 12:16

Hello there @Angrynerd007, @Pandoura, and @watermelemon!

 

We're aware of the Female Health tracking tile causing the Fitbit app to crash. This has been an issue in the past and has now re-emerged. 

 

For some of the Android users, the Fitbit for Android app version 3.0 has resolved the app crash some of you were experiencing when clicking on the Female health tile. Please make sure to update the app if you haven't yet done so.

 

Let me know if you have any questions present. 

Maria | Community Moderator, Fitbit


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‎08-01-2019 20:07 - last edited on ‎08-02-2019 07:25 by Fitbit Moderator

‎08-01-2019 20:07 - last edited on ‎08-02-2019 07:25 by Fitbit Moderator

Hi, I use the female health tracker to track my menstrual cycles and ovulation as my husband and I are trying to have a baby. I also use the app for when I go to the doctors. I noticed that all my logs are now missing.  Can these be restored or are they gone forever? 

 

 

Moderator edit: updated subject for clarity

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‎08-01-2019 20:57

In response to JustMaintaining

‎08-01-2019 20:57

Hi @JustMaintaining, welcome to the Community Forums. I'm sorry for my delayed response.

 

Thanks for bringing this to my attention, and I'm sorry that the Fitbit app is now crashing. To investigate more about this, may I know if the Android version in your phone is updated? If so, I'd recommend to uninstall and reinstall the Fitbit app in your phone. Then try logging your details in the Female Health tile.

 

Keep me posted.

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‎08-02-2019 04:32 - edited ‎08-02-2019 04:36

In response to MarreFitbit

‎08-02-2019 04:32 - edited ‎08-02-2019 04:36

Hi @MarreFitbit 

 

The problem started when I upgraded (android) on 24th July to version 3.2.  I had no issues with any previous versions of the app.

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‎08-02-2019 07:28

In response to SunsetRunner

‎08-02-2019 07:28

Welcome to the Community Forums @SunsetRunner!

 

We have released the Fitbit for Android app version - 3.2 to all users. This app version contains the fix for period data being deleted. Please update to this version as soon as you can.

 

In addition, I would like to make it clear that any data that may have disappeared will not re-appear after updating to this new app version. We hope this sets you all back on track and we're super thankful for your patience while this was investigated.

 

Let me know if you have any questions present, I'll be around. 

Maria | Community Moderator, Fitbit


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‎08-02-2019 07:34

In response to MarreFitbit

‎08-02-2019 07:34

I have already updated to the 3.2. Now the app keeps crashing when I click
on the Female Health Tracker. I have logged out and back in. I have
restarted my phone.
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‎08-02-2019 12:24

In response to Angrynerd007

‎08-02-2019 12:24

Hi @Angrynerd007. Thanks for letting me know when this started to happen. 

 

We're aware of the Female Health tracking tile causing the Fitbit app to crash. This has been an issue in the past and has now re-emerged. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

 

As soon as we have updates, we'll keep you all inform. Let me know if there's anything else I may do to assist you in the meantime. 

Maria | Community Moderator, Fitbit


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‎08-02-2019 12:26

In response to SunsetRunner

‎08-02-2019 12:26

Hey there @SunsetRunner, thanks for coming back and updating your Fitbit app. 

 

We're aware of the Female Health tracking tile causing the Fitbit app to crash. This has been an issue in the past and has now re-emerged. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

 

As soon as we have updates, we'll keep you inform. Let me know if there's anything else I may do to assist you in the meantime. 

Maria | Community Moderator, Fitbit


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‎08-04-2019 02:01 - edited ‎08-04-2019 02:02

In response to Pandoura

‎08-04-2019 02:01 - edited ‎08-04-2019 02:02

It was just not saving my tracking so I logged out and back in. Now every time I try to open Period tracker the whole app crashes. It's sad that even a basic calender style app won't work. It's been having issues for years as far as I can see here on the forums. Please fix it finally?

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