08-04-2019 16:53 - edited 09-12-2019 11:47
08-04-2019 16:53 - edited 09-12-2019 11:47
Fitbit Update: 9/12/19
Hey all!
With the last Fitbit for Android app update, some of you reported no longer experiencing these issues with Female health tracking. If you haven't already, please update to version 3.5.
We're now closing this thread from new comments. Please open a new topic if you need to report any new issues!
Fitbit Update: 8/4/19
Hi everyone!
We're aware of some issues currently affecting the FHT tile on the Android version of the Fitbit app.
We've reported this to our team for investigation. We hope to get this resolved very soon, but in the meantime, we appreciate your patience. I'm sorry for any inconvenience this has caused.
Want to get more steps? Visit Get Moving in the Health & Wellness Discussion Forum.
07-18-2019
20:32
- last edited on
07-25-2019
13:43
by
MarreFitbit
07-18-2019
20:32
- last edited on
07-25-2019
13:43
by
MarreFitbit
My Fitbit app updated yesterday and all of my female health info I've been tracking is gone. I've tried a few things to see if it comes back, restarting my phone, logging out of the app ect. None of that did any good. My app now crashes on me when I try to view the female health section. Is my tracked info gone..? Will it show once this issue is fixed..?
Moderator edit: updated subject for clarity
07-19-2019 09:18
07-19-2019 09:18
I've seen reviews of the Fitbit app people saying their tracked feminine health info is gone after the update. Glad I'm not alone! Hoping it comes back once this is fixed!
07-19-2019 14:24
07-19-2019 14:24
Same here.
The last few days I noticed my data was gone and any time I tried to log something, the app would freeze. I'd close it and clear the cache and the app would come back. Sometimes it would take a phone restart.
Today I uninstalled and reinstalled the app, and when I tried to log the data, it took me to the screen to log stuff, but then crashed, black screen, android notification to say it has crashed. Twice.
Hopefully it will be resolved soon!
07-19-2019 17:02
07-19-2019 17:02
Mine is gone too and it's really frustrating because I have been tracking on there daily since it was released attempting to find my pattern, and now it is all gone! I am so disappointed. I really hope it fixes itself and reappears. I just keep logging hoping it one day shows back up.
07-19-2019 17:10
07-19-2019 17:10
I have also been using it daily since release. I'm very upset my previous logs are gone and I'm not able to access the female health tracker without my app crashing. I really hope it comes back once they fix it!
07-19-2019 18:05
07-19-2019 18:05
It is fixed
07-19-2019 18:09
07-19-2019 18:09
So glad its fixed for you! Mine still isn't but hopefully really soon!
07-20-2019 17:22
07-20-2019 17:22
Mine still is not working either. I've tried restarting, clearing data, uninstalling. It still freezes and doesn't save my info.
07-20-2019 17:24
07-20-2019 17:24
Sadly I'm still having the same issue and I've tried everything I know. I'd hoped it would have been fixed by now.
07-20-2019
19:22
- last edited on
07-21-2019
13:42
by
LizzyFitbit
07-20-2019
19:22
- last edited on
07-21-2019
13:42
by
LizzyFitbit
I can enter previous days female health info, the info saves and displays the dot icon for logged info but since the latest update, it will not save or show logged info for the current days info. I'm using galaxy s9 and it's literally just the current day that will not update. Everything else works fine.
Moderator edit: updated subject for clarity
07-20-2019 20:21
07-20-2019 20:21
Mine too! Just did the live chat and they couldn’t fix it and said it’s a bug on their end. Apparently they are sending an email about accessing my iOS log? So annoying as I need the stats for a Dr appointment tomorrow and had relied entirely on the app to store it for me. Back to pen and paper from now on!
07-20-2019 20:24
07-20-2019 20:24
07-20-2019 20:24
07-20-2019 20:24
So sorry you need that info for your doctor's appointment and can't even access it. I also had been only using the app, very useful to me for appointments. I really hope once they fix it all of the previously logged into is still there.
07-21-2019 13:40
07-21-2019 13:40
Hi @bellafreck. Welcome on board.
I've moved your post to this Female Health Tracking thread, to keep our forums organized, and so you can receive more related responses about this situation. Thanks for the information provided, as well for sharing that you have the latest Fitbit app update. This sounds odd, and I'd recommend to try the following steps:
On your phone’s settings, tap on Apps > Fitbit > Storage > Clear Cache.
Then, go back to the previous screen, tap on “Force stop” and reboot your phone.
Give it a try and let me know how it goes.
07-23-2019 06:27
07-23-2019 06:27
I was also having issues with my galaxy s9 plus, the dots wouldn't show up anymore to show I logged something. It seemed to have an issue saving and when i go to edit I would have to re-select anything I already selected on that day. I followed your steps and it is worse. It now crashes the app every time I try and go into female health.
07-24-2019 10:25
07-24-2019 10:25
I honestly thought this would have been fixed by now I'm shocked that it hasn't been.
07-24-2019 17:56
07-24-2019 17:56
07-24-2019 23:08
07-24-2019 23:08
Hi, everyone. My Female Health Tracker hasn't been working properly since the v3.0 update, either. My data won't load, it won't save data I try to log, and it will often freeze when I am trying to do these basic things. I don't understand why this hasn't been fixed yet. Hopefully it will be fixed soon.
07-25-2019 10:11
07-25-2019 10:11
My Fitbit app just had another update. I'm all excited thinking its gonna be fixed, wrong. My app still crashes when I open female health.