Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

3 Defective Fitbits in Row, battery suddenly dies

Replies are disabled for this topic. Start a new one or visit our Help Center.

I am currently waiting for my 4th replacement Fitbit in 2 months.  Each one has the battery suddenly die.  It might go from 50% to dead in a matter of hours.  If I am lucky I might get 1-4 days on average.  All of this started right after an Fitbit app update in early June.

 

I have tried turning off all day sync, and this has no effect.  

I have tried rebooting my phone and the Fitbit, with no effect.

I have tried uninstalling and reinstalling the Fitbit app, with no effect.

 

At this point, I think that there is some other issue going on.

Best Answer
0 Votes
4 REPLIES 4

How are you charging it?

 

Charging has nothing to do with the app

See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

 

 

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer
0 Votes

I am charging it with the provided charger and plugged into a USB port.  The charging practices in that thread all, as mentioned, will damage the battery over time.  Having had 3 Fitbit Ones all exhibit the exact  same issue, two of which were less than 2 weeks old, points to this not being a charging issue or battery issue but a software or firmware issue.

Best Answer
0 Votes

Best of luck to you Smiley Very Happy

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer
0 Votes

Well thanks for your help....

Best Answer
0 Votes