help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Adding a FB ONE, after ULTRA

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-05-2016 18:49

‎05-05-2016 18:49

I have had an Ultra for a while, and finally got a ONE.  I am following the directions for 'replacement device'.  It seems to want to add another ULTRA.  The instructions say place it in the charging base, the icons show an ULTRA, etc.  I've tried deleting the ULTRA from my device list. No help.  Perhaps the software version on my MAC isn't the latest, but don't see where/how to check and download the latest version.  Getting pretty frustrated, any help appreciated. 

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎05-05-2016 19:31

‎05-05-2016 19:31

Hello @Kegan36604,

 

There's a different version of Fitbit Connect for Ultra and all other trackers.  You'll need to go to the setup page, and download the appropriate version of Fitbit Connect.

 

I hope this helps.

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

View best answer in original post

Best Answer
1 REPLY 1

‎05-05-2016 19:31

‎05-05-2016 19:31

Hello @Kegan36604,

 

There's a different version of Fitbit Connect for Ultra and all other trackers.  You'll need to go to the setup page, and download the appropriate version of Fitbit Connect.

 

I hope this helps.

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

Best Answer