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Fitbit One is not charging

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‎05-05-2016 11:51

‎05-05-2016 11:51

I have cleaned the contacts, plugged it into the same USB spot on my computer that I use to charge my ipone, tried another USB on another computer and I have bought a new charger and no luck with getting my fitbit one to charge.  Does anyone else have any suggestions?

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‎05-05-2016 15:00

‎05-05-2016 15:00

Welcome to the Fitbit Community @ZombiePrincess. It's great to have you here. Thank you for your efforts while trying to resolve this issue before contacting us. If you haven't done it already, please restart your One. If this doesn't help, get in touch with Customer Support. They might be able to provide further assistance.

 

Thanks for stopping by, see you around. Robot Very Happy

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‎05-05-2016 23:49

In response to EdsonFitbit

‎05-05-2016 23:49

Just in case your computer isn't providing enough power through its USB ports you could also try using a wall charger such as the one you might use with a phone. Any charger will do as long as it's UL certified.

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