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Battery NOT dead

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‎12-27-2017 09:26

‎12-27-2017 09:26

My Fitbit device (One) is working fine. The app and the website, however, are not syncing. They both say 50 steps but my Fitbit says 3380. Also, on both the app and the website it tells me that my battery is dead. It's not... it's about 75% full. I have deleted and reinstalled the app, to no avail. Please help!

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‎12-27-2017 10:06

‎12-27-2017 10:06

There have been problems syncing. I just have to keep trying.

 

Sometimes a restart will help

Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Community Council Member

Wendy | CA | Moto G6 Android

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