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Battery dies very quickly

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‎07-12-2017 09:47 - last edited on ‎07-13-2017 04:45 by Fitbit Moderator

‎07-12-2017 09:47 - last edited on ‎07-13-2017 04:45 by Fitbit Moderator

On a hot day about two weeks ago I jumped into the river for a quick swim (like a jump in and out), and realized immediately I had my fitbit one on. I did dry it out, not with rice, but it seemed to be dry and was still functioning properly. However, I have attempted to charge it, and it still charges. But the battery dies very quickly -- am I completely hooped? 

 

 

Moderator edit: updated subject for clarity

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‎07-12-2017 12:48 - edited ‎07-12-2017 12:48

‎07-12-2017 12:48 - edited ‎07-12-2017 12:48

Welcome to the forums!

 

Sadly probably it is dead. You should of used the Rice as it would of helped with what got inside the device as well

 

You can contact support and they will offer a discount.

 

http://help.fitbit.com/?cu=1

 

Hope to see you around the forums! Join in on the discussions forums!

 

 

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎07-12-2017 14:51

‎07-12-2017 14:51

They usually totally die with water immersion. Since it is actually working, the battery problem might be unrelated to your swim. Try restarting 3 or 4 times (plug it in and hold down but 10 - 15 sec until logo appears) and see how it goes.

Scott | Baltimore MD

Charge 6; Inspire 3; Luxe; iPhone 13 Pro

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‎07-12-2017 15:18

In response to Baltoscott

‎07-12-2017 15:18

Interesting! I will try that. It still has power on it -- I'm charging it again right now. We will see. I did contact support and they gave me a discount that I can use for the next 30-days if this does not work. Fingers crossed. 

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