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Battery doesn't last long, won't sync to the app.

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‎03-07-2016 08:28

‎03-07-2016 08:28

First, my Fitbit One wouldn't sync to the app so I uninstalled and then installed it again. But after that it won't even pair to the app! Second, the battery doesn't last long. I fully charged it yesterday around 10 am, and I went on a run at 8 am this morning and now it's telling me that it needs to be charged. Very disappointed.
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‎03-07-2016 13:38

‎03-07-2016 13:38

Welcome to the Fitbit Community @Jackie_Wacky. It's great to have you here. Thank you for your efforts while trying to resolve these issues before getting in touch with us. Please follow these instructions to clean your tracker's contacts. Additionally, it could be a good idea checking out our recommendations to maximize your One battery life.

 

If you are still experiencing syncing issues, please try the basic workarounds to resolve them. Hope this gets you back on track.

 

Thanks for stopping by, see you around. Smiley Very Happy

 

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‎03-08-2016 06:23

‎03-08-2016 06:23

Hi @Jackie_Wacky. In addition to @EdsonFitbit's excellent post, I just want to add that on a full charge, your Fitbit One should run a good seven days. I don't know if you're completely new to the Fitbit One tracker - if not, you can ignore the rest of my post. When new, inserting the One into the charging cable is a little challenging. You have to make sure that the contacts inside the cable end are aligned with the ones on the underside of your Fitbit One; and then push the One hard into the cable until you hear and feel the contacts click. If the contacts aren't tight, the 'fully charged' indicator may be misleading. Hope this helps. Have a nice day.

TW

 

 

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