My Bluetooth device, a Fitbit dongle also known as a Fitbit Base Station, last communicated with my Fitbit on the morning of 12 Jan 2017. Later that day, a Win10 cumulative update was installed. Since then the Fitbit Connect s/w no longer syncs with the Fitbit via the dongle.
I have tried suggestions on the web, including making sure the driver was up to date, with no success. The current driver is 10 years old, but when Windows searches for a more recent driver, it says the driver is up to date. When I click on "Driver Details" in Control Panel, this message is displayed: "No driver files are required or have been loaded for this device." I have found more current driver files and pointed Windows to the folder where they reside, but Win10 again says the driver is already up to date.
The Control Panel (Devices and Printers) says the dongle is working properly, and lists it as an "Unspecified" device. I think this means it is being recognized, but not being recognized as a Bluetooth device.
The Device Manager fails to list the dongle. There is no "Bluetooth" or "Other" device category which I think means the Device Manager isn't recognizing the dongle at all.
The Win10 Action Center lacks the "Bluetooth" button.
When I click on "All Settings" in the Action Center, then "Network and Internet", then "Airplane Mode", under Wireless Devices "Wireless Network Connection" has an OFF/ON button, but the same button for "Bluetooth" is missing.
I have uninstalled and reinstalled the dongle and Windows selects the same driver. And my symptoms are the same as before.
Anyone have a similar problem with their Fitbit? Any ideas what I can do to get Bluetooth back? Could I replace the Fitbit dongle with a generic Bluetooth Adapter, and would it talk to Fitbit Connect and my Fitbit?
Thanks
