help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Bluetooth keeps disconnecting

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-23-2016 02:14

‎05-23-2016 02:14

I have connected my Fitbit One to an Android phone (Moto G 1st generation which has Bluetooth 4.0).

 

However, every time I return to the Fitbit app to synchronise, it says the fitbit device is not connected.  I cannot get it to sync again until I turn off Bluetooth and then re-enable.

 

This happens every time; have to turn bluetooth off on the phone, and then turn it on again.

 

In addition, I charged the Fitbit device last week, and it stopped responding after a few days.  The battery had depleted.  Could this be related to the above connectivity problem?

 

Note I have tried tinkering with all combinations of Sync options in the Fitbit app for the One device - All-Day Sync, and Allways Connected.

Best Answer
0 Votes
2 REPLIES 2

‎05-23-2016 03:20

‎05-23-2016 03:20

Something's not right. I use my One with a Moto G 1st gen without any issues.

 

In case it is your One that's acting up I suggest restarting it using the following procedure. It does no harm and can sort out all sorts of issues:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

Best Answer
0 Votes

‎05-23-2016 10:49

In response to SteveH

‎05-23-2016 10:49

Thanks.

 

Yes, I have tried to restart tracker a few times, in fact it had to restart today anyway as battery depleted.  It was reporting full battery, and then within a day was dead.  I charged it this morning, and then tried to connect to sync, but had to cycle bluetooth on the Moto G to get it to sync.

 

I've submitted a support email now.

Best Answer
0 Votes