Still not recognizing stairs

[Boops]

Today, we went to a party and it was up a flight of stairs. After I hit the 9th set of stairs, I was up and down 6 more times. I came home, I went up my stairs 3 times. My Fitbit stopped counting at 9. I have increased steps but not nearly as many as I should have considering the stairs and walking to and from my car.

My Fitbit is charged, it's on me, nothing has changed.

[SteveH]

The only real tool we have when fitbits misbehave is the restart and the instructions for that are in the following link. I'd suggest doing it a few times as it's known to not always work:

https://help.fitbit.com/articles/en_US/Help_article/1186/

[Rich_Laue]

Could it be that the tiny hole that detects the air pressure is blocker?

[SteveH]

That's a very interesting thought. It could certainly account for the floor tracking to stop.

[Boops]

I'm so new to this little guy. I have it on my bra strap on the same location it's been. Nothing has changed location and my shirts for a week are similar material ... 😞

If I reset it, will I loose my history?

[Boops]

I just walked up the flight up stairs for the third time in 15 minutes with my Fitbit in my hand. It didn't count my steps nor stairs. Nothing has updated. 😔

[HeydyF]

Hey @Boops how are you doin' today?  don't worry, by restarting your One your data won't be touched or deleted. So please try that and use your One for a few days to see how it goes! 

Let me know the outcome.