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Can Fitbit Ones be draining each others batteries?

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‎08-23-2017 10:15

‎08-23-2017 10:15

My wife and I have our own Fitbit Ones. We both use  IPhones as well. I purchased mine this summer and she has had hers for several years. I purchased it during a timeframe when my wife was staying at our vacation home. During that period I had no issues with my unit. When she returned both our units suddenly only hold a charge for several days when typically we got before 5-7d. She depends on her unit more then I do so I decided to let my battery run down and logged off my IPhone App. Now her Fitbit is acting normally again as before. Is there a compatibility issue between Fitbit Ones when in close proximity that affects things like battery life?

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‎08-23-2017 10:42

‎08-23-2017 10:42

I do not think so. Both me and my Husband have ones and we have no problems with the batteries

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Wendy | CA | Moto G6 Android

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‎08-23-2017 12:22

‎08-23-2017 12:22

Hi @cmh48.  I've not experienced anything like that with my two Ones.  (After writing that I am now remembering the old TV show My Three Sons, I digress ...)

 

If you noticed battery issues since the recent iOS update, it may be related to that.  See this thread.  In the meantime, try restarting both devices at least three times (plug in and hold down button for about 10 seconds.  Should see the firmware version number on screen if the restart is successful).

Scott | Baltimore MD

Charge 6; Inspire 3; Luxe; iPhone 13 Pro

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